Question about Creative Labs ZEN V Plus MP3 Player

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My computer does not recognize my Creative zen

I have a windows xp computer, When I plug in my creative zen, a box pops up saying that one or more devices in a usb port has malfunctioned and that and unknown device has been plugged in. It then prompts me to check the driver for the device. I had to install all the software from the cd that came with my mp3 in an attempt to solve this problem but that didn't work. My device charges but won't let me add or remove files because apparently the computer doesn't recognize it. Even the creative registration box won't recognize my device is plugged in! Please help!!!

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Go into device manager in control panel in add/remove hardware and find the usb port its plugged into and uninstall then reinstall the driver.

Posted on Jan 08, 2009

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When it the zen is turned on it says firmware


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Jan 05, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

I have had my creative zen for a couple of years, but haven't used it in a while. I plugged it into my computer and it doesn't recognize it any more. It says creative zen is not connected. what do I need...


First, reset the music player by pressing and holding the Reset button for 30 seconds.
After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.

If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.

This will make the Computer recognize the player.

Nov 25, 2009 | Creative Labs Zen V MP3 Player

3 Answers

Creative Zen is not recognized by my computer.


creative labs Nomad Jukebox zen mp3
cannotused anymore cause have a firmware problem everytime reboot the unit

Aug 31, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

5 Answers

Zen Micro Photo and Windows XP SP3


i Had this problem two but after a couple of hours of googl'ing i got the answer.
the #14 post on this thread: http://www.anythingbutipod.com/forum/showthread.php?t=35590

Aug 10, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Creative Zen - can't download music from XP SP2


When you plug the Mp3 player into 2 computers running slightly different versions of XP, a reformatting occurs which will cause it not to work on one PC or the other. You must reformat your player for the home computer. Actually, you might want to check the firmware also: Go to Creative's website and double-check the firmware - it will also give you the best way to reformat your player:

http://support.creative.com/Products/Products.aspx?catid=213&catName=MP3+Players


Jul 06, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative Zen Micro not recognized by laptop


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Jun 14, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

My creative zen sleek photo mp3 player is not being read by my computer.


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 03, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative zen


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Apr 26, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen mp3 connection problems


You might have Windows vista - this player is not compatible with it

If you have XP:
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Apr 07, 2008 | Creative Labs ZEN SLEEK MP3 Player

6 Answers

Creative zen sleek photo not recognized by win xp


I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

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