When i print anything with in black the document comes out printing two lines then blanking out two lines horizontally. I have changed the ink cartridge and no improvement. When I change the font to a color the document comes out fine. Any ideas?
Have you tried updating the printer driver (first uninstall the existing driver and make sure you have the latest one already saved to your PC before starting). I don't think your current one has mysteriously misbehaved, I suspect that it has been corrupted in some way (a new download may have done something to a critical part of the driver). By deleting and re-installing you are "refreshing" everything. Good luck!
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mickblu,
I did as you prescibed and now it prints everything as blank. I mean is sounds like it is printing, but when the paper comes out it is blank.
any other ideas. thanks for your help.
the blank ink cartridge was empty so i changed it them i went to print something out and it was blank
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