Question about Rinnai Toyostove Direct Vent Heater: Laser 30 Toyostove Direct Vent Heater Shipping

8 Answers

Do not buy a Toyo in Fairbanks.

Interior Fuels, Cowles and Crowley all sell Toyos but if you have a problem - too bad. They will not come to your home to fix it. They will only help you if you physically disconnect the stove and take it to their shop. They don't tell you that when you buy the stove. Meanwhile your pipes freeze. Would like to know, in Alaska government, who to get involved to stop Toyo from selling through dealers in Alaska unless those dealers are willing to give reasonable service.

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  • dwightlan410
    dwightlan410 Mar 05, 2013

    Contact the Governors office, and the state advocacy office

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You are right. The "service" in Fairbanks for Toyos is almost non-existant. My company has been tuning and servicing Toyos for over 12 years here in Fairbanks. We have tried to get a dealership but the main company, Toyo USA and the regional rep., REE refuse to allow us to be dealers. We have tried several times over the years. We buy parts in bulk from outside sources and pass the savings onto the customer.
A letter to Toyotomi or Toyo USA will not work. They don't care.
There is one person with a van that will "Tune" a toyo in your home. Don't use them. It is not possible to properly service a Toyo in your home. There is fiberglass and creosote dust that will get everywhere weather they use a vacuum or not. That's assuming they even clean your burner pot. Our company was started because of this poor service in this town. We operate by word of mouth only and have about 2 dozen regular customers.

Posted on Oct 23, 2009

  • puddlesplash Jun 22, 2011

    What company are you with??

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I am a service provider in Fairbanks. I work on the toyo stoves and there waterheaters. I DO TRAVEL. I can do on-site repair, But I bring the unit back to my shop for Full servicing. My advice to anyone is take care of servicing in the months that you don't need heat. Service is due after 600-800 gal. used or 2 years. Please don't wait till it's 40 below, but if you do need me my services are available year round.
Dave
Total Toyo
488-9179
Stay warm :)

Posted on Apr 14, 2010

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Sorry to hear you are having trouble with your stove. We don't know who you bought your heater from however all Toyotomi dealers must have a service contract or provide service themselves. They don't have to go outside their shop if that's the set up. They should advise customers of this carry in service only method. This would at least make you aware of how they do their service work. There are several dealers in the Fairbanks area that will come to your house and fix your unit. A letter to Toyotomi USA would make them aware of what's happening.

A bigger question on my part would be, did they advise you of the customer rebate program when you bought the heater? Any good dealer should be up front with that infomation as well as explain the warranty program and operation of the unit.

Good luck,

Tom Hawkins
Bethel, AK

Posted on Jan 08, 2009

  • grammagretch Nov 22, 2010

    I called Jill at Laser Heating and she is great. She will either work on your stove in your home or take it back to her shop. She came out and cleaned my stove in my home the end of August and she did a wonderful job with no mess. I have to admit that I truly hate my stove it's the top of the line Laser 60AT and that stupid glass cylinder costs $350.00 to replace and no service tech will guarantee that it won't break and if it does you have to replace it. I've only had my stove for a little over 3 years and it's given me nothing but trouble since I've owned it. But Jill is the person you want to use if you need someone to work on your stove.

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Alaska Hearth and Home sells and services Toyo stoves out of Salcha! They are great people, friendly fast and provide GREAT service!! Give them a call when you are in need!! They will come to you!!

488-3130

Posted on Sep 27, 2012

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Steve Gulmon in Salcha used to do home servicing, but he got ran to death doing it- from Fairbanks to Delta and mostly at -40, so he quit, in addition to being ran out by the big hardware guys in town. Pretty tough for a one-man show.

You should've asked when you bought the stove if home servicing was available- consumer sense here.

You might give Rock Heating in North Pole a call. I understand his wife does Toyo servicing; could ask if she travels. I own a spare stove for the reason you mention- cheap insurance.

Posted on Sep 23, 2009

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Is there no one around there that can work on them. What is the problem that you have with your Toyo heater. I need serial# and model#. The only thing you can do is not buy anything form that company and tell everyone you know not to buy anything.

Posted on Jan 08, 2009

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Wow, I have had Toyo Stoves for quite awhile and though I don't use them in my home; I do have them installed in 3 garages. We have NEVER been asked or told we need to bring them to someones shop/business for service. They've all come to our home to fix.

There are also several independent service providers in the FNSB who also WILL COME TO YOUR HOME. I'd be very interested to know whom you spoke with at these businesses you named. I don't work for them and in fact have no vested interest other than a couple are local hometown companies I support.

Best of luck,
S.Graham
North Pole, AK

Posted on Sep 29, 2012

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You need to talk to the Governors secretary, and listen to her

Posted on Mar 05, 2013

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