Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Error message 388

What does this error message mean?
We often get other error messages, and the fax has been received at the other end.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 8,619 Answers

Hi! Error 388 means the local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames.
If the machine is in V.17 mode, it is likely the connection has been interrupted. In V.34 mode is also possible for this error to occur due to compatibility problems with certain machines and/or line conditions.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. ( See error 227 for changing to a slower speed or disabling V.34 .)

Use the link below-

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1153695&prodTypeId=18972&prodSeriesId=1153695&objectID=buu02549

Posted on Jan 08, 2009

2 Suggested Answers

  • 121 Answers

SOURCE: my hp4225 do not sent or receive fax messages, error 388*

hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Posted on Sep 03, 2009

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can send Fax but not receive error message 0-22 on the fax report


The error message means you have received an fax but there were problems because of poor line condiotions. Ask to resend. Here is lonk to manual.
Ricoh FAX5600L Operator Manual Error Codes

Jan 30, 2015 | Ricoh Aficio Office Equipment & Supplies

1 Answer

Error meassage while trying to fax


please refresh fax memory and send the fax

Mar 09, 2012 | HP Officejet 5610 All-In-One InkJet...

2 Answers

I've been trying to send a fax to an office in Sri Lanka for several days now, but it won't go. We are getting a Comm Error 388 in the fax error report. The unusual thing is we are able to send fax...


inernational fax calls quite often do not work on digitized phone lines or via satellite. You cannot fix that. maybe your fax has a "fallback 4800 bps" setting that might be helpful.

May 11, 2011 | Office Equipment & Supplies

1 Answer

My hp4225 do not sent or receive fax messages, error 388*


hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Sep 03, 2009 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Office Equipment & Supplies

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Sending faxes


Error 388 is for telephone line conditions being bad, have you called your telephone company and head you telephone line checked...?
If not please have it checked.

For more details on the error message check the link bellow with Error codes any their reasons:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=79477

Good Luck

Oct 11, 2008 | HP PSC 2410 All-In-One InkJet Printer

3 Answers

Fax not working Error 388


We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.

Aug 06, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Fax


error code 388 says :-
Unable to complete the handshake.

*Try to send the fax at a different time when telephone line conditions have improved.

Mar 06, 2008 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Error message


It means the thermal ribbon that is used to print your incomeing faxes has reached the end and must be replaced.

Jan 02, 2008 | Sharp UX 300 Plain Paper Thermal transfer...

Not finding what you are looking for?
HP Photosmart C6180 All-In-One InkJet Printer Logo

456 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...