Question about HP Photosmart C6180 All-In-One InkJet Printer

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Error message 388

What does this error message mean?
We often get other error messages, and the fax has been received at the other end.

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Hi! Error 388 means the local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames.
If the machine is in V.17 mode, it is likely the connection has been interrupted. In V.34 mode is also possible for this error to occur due to compatibility problems with certain machines and/or line conditions.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. ( See error 227 for changing to a slower speed or disabling V.34 .)

Use the link below-

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1153695&prodTypeId=18972&prodSeriesId=1153695&objectID=buu02549

Posted on Jan 08, 2009

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SOURCE: my hp4225 do not sent or receive fax messages, error 388*

hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Posted on Sep 03, 2009

6ya6ya
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Posted on Jan 02, 2017

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My hp4225 do not sent or receive fax messages, error 388*


hiii
well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

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1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

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1 Answer

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Error 388 is for telephone line conditions being bad, have you called your telephone company and head you telephone line checked...?
If not please have it checked.

For more details on the error message check the link bellow with Error codes any their reasons:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=79477

Good Luck

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We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.

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Fax


error code 388 says :-
Unable to complete the handshake.

*Try to send the fax at a different time when telephone line conditions have improved.

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Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
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Try to send the fax at a different time when telephone line conditions have improved.
Or try to disable the ECM on yuor printer, to do that to these steps:

Press SETUP
Press DOWN until you ADVANCE FAX SETUP displays
Press OK
Press DOWN until ERROR CORRECTION MODE displays
Press OK
Press RIGHT ARROW to turn it off
Press OK

Then try to send new fax. If this does not resolved your issue pls try to go to your phone provider. Thanks

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