Question about Opti -UPS E-Series 420E (UPS 420E) UPS System

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No power to stuff plugged into it

We had a power surge today and ever since, the UPS doesn't give power to whatever is plugged into it. The light is on (solid green) but my computer and monitor are not getting power. They get power if you plug them straight into the wall, so I know they are not burned out. Is the UPS messed up?

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  • 192 Answers

The internal battery may be old and the system my need to be replaced. Check to see if your divices are pluged into the right outlits.

Posted on Jan 07, 2009

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Hi Shrichandra,

Make sure that the battery you are using from the APC UPS is the correct one for the EnerG UPS, just because it fits doesn't make it the right one.

If you need UPS, Surge, or Power Related help contact Daniel with Power & Systems Innovations 800.260.2259 or go to our website: http://psihq.com/ ** If this helped - click YES :) **

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I have a omni 1000 lcd. power went off when it came on the thing won't work. When I bypass the unit and plug my TV into the power out let the TV works . Have any idea what could be going on ,is the...


The UPS is either off, has a dead battery or is dead. Does the UPS power anything at the surge only outlets? If it doesn't, it's off or dead. Turn it on and check again.

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The battery only works when it isn't plugged into the wall. That's what a battery backup is for,so when the power goes out, the battery kicks in.

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I have to answer this question with just plain old common sense. Get a new one! This is crazy. If you get a new one, you will have a better, more upto date and something you can handle with todays OS and obviously new batteries. That is too old to mess with. I fixed a powerware once and the plastic was falling apart and the PC board was held together with a rubber band. Not worth it.

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Suddenly everything lost power and the CPS1100AVR UPS unit started beeping and clicking while switching back-and-forth from 'powered' to 'battery'. Everything connected powered off, then on, then off,


Most UPS's will check the voltage of the battery periodically when the UPS is running and all is well with the AC power. If the test returns a "fail" on the voltage of the battery, many UPS's will start acting strange. It sounds like this may be the case with yours. The batteries can be changed by removing the access door on the bottom of the unit. A phillip screw holds it in. Here's a link to the battery set: http://www.batteryinternational.com/cyber-power-cps1100avr-ups-battery-ups-batteries-f1.html

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1 Answer

Plugging an UPS into a surge arrester or plugging in a surge arrester into the UPS


There should be no problem with what you are trying to do, one way or another. Just be sure not to overload your UPS (battery protected outlets). I myself have a power bar connected to my UPS to increase the number of battery protected outlets and everything works fine.

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2 Answers

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First, most of the UPS sensitivity can be adjusted. Setting a higher sensitivity will make the UPS compensable much faster if the current goes to high to too low thus always providing a good power quality to the equipments. For example, on a BackUPS RS the low level can be configured from 94V to 104V and the high level from 126V to 136V. An entry-level UPS such as the APC BackUPS ES will switch to battery mode as soon as the power goes out of the sensitivity range. On the other hand, a high-end UPS for workstation like the APC BackUPS RS has a feature called Automatic Voltage Regulation (AVR) that compensate at some extent without requiring the battery; this makes the battery last longer before needing to be replaced.

Second, most of the UPS have "Battery Protected" and "Surge only" outlets. Make sure that the computers are connected to the "Battery Protected". The "Surge only" outlets will only protect from parasites or surges like a thunder storm. They should be used for less important stuff like a desk lamp or devices with high demand peek such as a laser printer.

Third, the use of a power bar connected to the "Battery Protected" side should not have any impact as long as it is not overloading the UPS. Personnaly, I have a power bar connected to both my UPS.

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1 Answer

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Sounds like the UPS battery is bad, or the circuit break on it has gone. Is there a reset button on the UPS? Do you have the program that came with the UPS to check the battery status, those programs typically let you run a test on it also.

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How old is the unit and have you ever replaced the batteries?

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