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Posted on Jan 07, 2009
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Brand new ScanjetG3110 can not install.get message " HP Installer Recovery Plug-In has stopped Working. Installation stopped .

  • desaropao Jan 07, 2009

    operating with vista home edition

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4 Answers

Lee Hodgson

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  • Master 4,810 Answers
  • Posted on Jan 07, 2009
Lee Hodgson
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Hi there
it sounds like the install cd is corrupt.
Go to the HP support website and download the drivers for the printer.

http://welcome.hp.com/country/uk/en/support.html?pageDisplay=support

the printer should install properly now

Good luck

Bart Fonteyne

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  • Expert 130 Answers
  • Posted on Jan 07, 2009
Bart Fonteyne
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The cause of the issue is due to conflict and noncompliance of HP software setup installer with the new Internet Explorer 8 beta (IE8 beta 1 or IE8 beta 2, or probably any versions of IE 8 if HP or Microsoft doesn’t change how things interact).
To resolve the problem so that HP software suite can be installed or uninstalled properly without error, user has to uninstall IE8 web browser, and then restart the computer for the change to take effect.
Once reverted back to IE7 or even IE6, any HP software setup can run without error.
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Lee A.

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  • Master 4,472 Answers
  • Posted on Jan 07, 2009
Lee A.
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Http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3723466&taskId=135&prodTypeId=15179&prodSeriesId=3723463&lang=en&cc=us
Follow this link select your operating system. Download the latest installation. Make sure to uninstall/delete all scanner software. If you need further assistance please let me know. Also please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

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  • Master 837 Answers
  • Posted on Jan 07, 2009
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Hp photosmart 310c will not install on windows 7

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Try the following.

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http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

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Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok. Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

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Printer and camera installation

First backup all of your data (Documents, Pictures, email). CD or DVD is good for this. The procedures below could cause you to loose data. Continue at your own risk.

Your problem is not easily fixable, because your MS installer is corrupted. There are two ways to approach this.

If you are using Windows XP then try restoring back several months, or a year. This may fix the installer, but it has never worked for me.

You could attempt to repair the Operating system by booting to the recovery CD.

The only good answer is to reinstall the operating system by using the recovery CD.
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