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Hi there, 1- Go to Fax Settings menu 2- Under Fax settings menu, look for Fax Receive Settings 3- Under Fax Fax Receive Settings, look for Paper Source 4- Under Paper Source You should find three options: Auto (default), tray <x> (the tray number you want it to print from), or manual feed. Change according to your preference. Hope it helps!
It sounds as if the document feeder is not recognizing the proper size of paper. Try making a copy, is the copy correct or is the copier indicating to load a certain size of paper. The paper width guides as well as the raised tabs on the document feeder tell the copier the proper paper size. Could the problem be on the other end? I know I have several customers that have the paper size dials or indicators incorrect for the paper in their cassettes. This would be if only a single reciever of your fax is complaining. You may want to see if rotating the fax in the LTR-R direction works.
Check your fax settings again follow the instructions on Printer menu and set the FAX rings to 5 or 10 and also check the paper settings and papers in tray. If not worked tell me the model of your fax machine.
The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.