Question about Computers & Internet
Right Click on My Computer
Is it displayed under network adapters or does it have a red/yellow exclamation mark next to it under unknown device?
If under unknown locate the drivers and install them.
If it is in the network adapters tab try pinging a website:
Type cmd and hit enter
Type ping www.fixya.com
If you get a response there should not be an issue
If you do not get a reply
Ping your modem (e.g. ping 192.168.10.0)
All modems vary so be sure to look your model up at http://www.portforward.com/english/routers/port_forwarding/routerindex.htm
Pick any program once you have selected yours as we are only searching for you modems default IP.
If you can ping your modem but not connect to the internet type the ip for your modem into a internet explorer window
This should bring up your modem's GUI and allow you to log in (default user and password are generally admin/admin or administrator/administrator)
Once in here verify your WAN account credentials by assuring your name and password match the ones assigned to you by your internet service provider.
If none of my mentioned methods work I would assume it is faulty hardware.
Posted on Jan 07, 2009
It could be a simple matter of bad drivers, go to the motherboard manufacturers website look for your model mobo and download the lan/network driver.
Then go to device manager and uninstall the lan, reboot the pc and reinstall the drivers you just downloaded
post back if any more problems
Posted on Jan 07, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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