Hey, i bought my Sansa e260 about a week ago and i was all working fine but then the screen went all black and the only way to see the screen was to have another light. It still plays music and videos etc etc but you just cant see the screen. Please help me.
i cracked the screen before the problem happened(it wasnt a big crack) could this be the problem?
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Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx -Tha Mp3 Doctor
The sansa e260 seems to have a hell of alot of faults. If SanDisk brings out a firmware upgrade definately take it, also I would strongly suggest that you write a letter to ScanDisk letting them know the grief it has caused you. I have an e260 and it has not had any problems so far, so I guess theres a little give or take sorta thing happening here.
I ahve 3 of these players in my home and every time there is a problem with them we find that if we HOLD the power button in and keep it in until it shuts off, it seems to reset any problems we have encountered.
worth a try
u have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following:
2. change lock switch to orange position
3. Press and hold rec button (at left side)
4. while pressing the rec button, turn the player on
5. it will appear the boot menu. connect the USB cable and try to continue the firmware
6. if it doesn't work, do a firmware downgrade. download this file:
7. execute the application while in boot mode
After leaving it on all night and running the battery down I plugged it back in, it charged and everything is working fine. The morale of this story is, don't unplug it from the computer while it is in use.