Re: Trying to find the machine hours on a Artista 180E
Take it to a Bernina service technician and have them tell you. Access to that side of the service program will void your warranty, this is a very very bad place you don't want to be. There are several features with no more then symbols in this menu that can cause big problems. It would be like me giving you the information to the computer in your car...
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I've not successfully managed this ... trouble-is that although you can get USB-to-serial converters, most computers that only have USB ports do not properly 'recognise' COM ports, which is what your Artlink software expects to talk to. I still use an old PC with a 'proper' 9-pin serial port on the back in order to talk to the old Artista range of machines. One of the drawbacks of a 'throwaway' PC industry that expects the rest of the world to continually update everything in response to new interface standards!
Just use the free download software from Bernina called Artlink. I used it along with a USB to Serial converter cable to connect to the machine. Works wonderfully. Allows me to still use my old Artista designer software if I want to on an older machine and then when I want to actually transfer the designs I use the laptop with the USB cable.
I am assuming that you are talking about the cable from the sewing machine to the computer...
Here is the disappointing answer. You cannot hook the 180e up to a Windows System 7 computer or Vista. I have an older computer with XP on it just for my sewing machine. If you want to hook up the sewing machine to a computer that does not have a 9-pin, you will need to buy an adapter that goes from 9-pin to USB. I bought one from Belkin, and you may need to buy it online. It costs about $30.
I have the embroidary software version 4 that has a dongle. It will also not work on Vista or System 7 and the Bernina dealer says I can upgrade for $400.
Anytime there is a communication issue between machine and module attach the module to a different machine and check it. Possibly at a dealership. This will tell you whether its the machine or module. If its the machine then the soldering points on the embroidery module plug to the A-print (on the side of the machine) circuitboard need to be checked. Then most likely replace the A-print circuitboard.
There are other tests that need to be done in the service program that will help pinpoint and troubleshoot issues with the embroidery unit. Such sensors or stepping motors, etc. Should be left to a tech.
Hope I helped.
Yes you can use V4.0 artlink it is available in some markets upto V5 it just depends what version the designs were done in. If it was higher than V4.0 you may still have an issue. Have a look at some of the programs like Embird for more cost effective ways to edit designs but you will still need Artlink to load designs onto the machine.
Joan, there are 3 micrositches on your embroidery unit arm. these switches are depressed when you attach the hoops, it appears from your comments that one switch is not functioning. This could be simple, it is out of alignment or more complex it is broken. Either way you need to take it to a professional for repair.