Shower leaking at showerhead when off, can't identify model
Believe unit is hansgrohe; emailed pictures to hansgrohe but they say it is not theirs. However, I see part of hansgrohe name behind the cartridge. Unit is about 11-12 years old. Was installed by plumbing contractor when house was built and I have no documentation. Cartridge has manual stops to adjust temperature ranges. I have pictures but can't figure out how to attach to this message. However, if you email me, I could respond with an email and include jpeg pictures. I would like toidentify the model so that I can download the instructions, and also to determine if the leak is an adjustment issue or a problem with the cartiridge. Also, to remove cartridge, don't know if I have to turn water off first at house level. I would also like to know how to adjust the temperature range. Trying to do this as DIY but but screw things up.
Thanks in advance for your help.
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REmove old showerhead using two wrenches, one to hold the stem from the wall steady, then twist the head counterclockwise. Use the same wrenches to install the new one, twisting the head clockwise to tighten. But before you put it on, clean the threads on the stem with a rag and wrap teflon plumber's tape around the threads clockwise 4-5 turns. That keeps it from leaking and makes it easy to remove in the future.
28487001 is not an electronic shower head made by Hansgrohe. It is an overhead shower head that has no electronic parts. Triton is a completely different company. If you have an electronic shower system by Triton you will need to contact Triton. If you have a Hansgrohe product feel free to contact Hansgrohe at 1-800-334-0455.
In order to give accurate instructions on replacement of a slider or holder we will need to identify the model in question. If you know the model number of the unit or need help identifying it feel free to contact me at Hansgrohe Tech. 1-800-334-0455. Press 2 for Tech and ask for David Scarborough. I'll be happy to help.
Without being able to identify the valve I cannot tell exactly what the cause may be. If you know the model number or need help identifying the unit feel free to contact me at Hansgrohe Technical. 1-800-334-0455. Press 2 for Tech and ask for David Scarborough. I'd be happy to help identify the unit and diagnose what may be causing the issue.
The most common issue with this type of head is water deposits building up in the spray face. This will cause the unit to express water from the venturi in the center of the spray face as well as other places. If this is the case the best solution is to remove the unit and soak it in CLR for about ten minutes. Then rinse it well and reconnect to the water source. Run water throught the shower head and while running rub the rubber water channels to further break up and clear out the deposits. Then repeat the process at least two more times or until the deposits are cleared out. If you need further help feel free to contact Hansgrohe Technical at 1-800-334-0455.
The first thing to do would be to identify the unit in question. If you have a model number we can provide the instruction manual for the wall bar. If no model number you can call me at Hansgrohe 1-800-334-0455. Press 2 for tech and ask for David Scarborough. I'll be happy to help you identify the unit and provide instructions on the unit.
The first thing to do is identify the unit so I can give accurate instructions. Hansgrohe makes many valves and the temperature adjustment between them is different. Feel free to call me at Hansgrohe at 1-800-334-0455. Press 2 for Tech and ask for David Scarborough. I'd be happy to help identify the unit and get you the instructions for the temperture adjustment.
One year warranty is just good enough. Verify from Rona if it will really honor the warranty. Nowadays, Chinese product are now better than before. They learn it from the American companies having facilities in China for lower labor cost, and no strikes. You may buy the Thermostatic Shower.