Question about Panasonic KX-TG5632 Phone

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Cannot receive incoming calls

I unplugged my base unit and relocated it to another room. Now the base and all the phones will not receive calls and I must answer the phone via the wall phone......HELP

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It was a phone line problem

Posted on Jan 08, 2009

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How many handsets do you have on this system? Just the one for the base unit?

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Base unit isn't connected to a live phone line.

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You need to reset the main base unit. Unplug the power from the back of the base. While the power is disconnected, press and hold the delete key while reconnecting the power. Wait for a long beep tone. When the display shows 88 or P, press play button one time. If you have a phone without an answering machine, disconnect the power from the back of the base, press and hold find hs button while reconnecting power.

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document.write(parent.prscreen) Try this to get it working. Relocate the handset(s) closer to the main base.

Check for any lights on the base including charge, intercom, and channel lights (if applicable to the model).

Re-cradle the handset on the base for 15 seconds. Lift the handset and press PHONE.

Unplug the AC adapter from the main base unit and take out the battery from the handset. Leave it unplugged for 15 seconds. Plug the handset battery in and re-cradle the handset. Plug back the AC adapter in and wait for 15 seconds.

Try to de-register the handsets by following the steps below:

1. Using the soft keys on the base located below the base screen, press MENU
2. Press the down arrow once until BASE SETTINGS is highlighted.
3. Press the OK soft key.
4. On the base, press MUTE 3 times and FLASH twice. This will
deregister the unit.

Below are steps on how to re-register the handsets:

1. Make sure to charge the handset battery pack at least 12 hours.
2. Using the soft keys on the base located below the base screen, press MENU.
3. Use the up or down arrow keys to select DISPLAY BASE ID.
4. Press OK. The base screen will display the 15-digit Base ID
code for about 30 seconds, then the unit returns to the idle
screen. Write down the Base ID code on a piece of paper.
5. At the cordless handset, use the soft key to select NEW.
6. Enter the 15-digit Base ID code using the number keypad.
7. Use the soft key to select OK. The screen displays PLEASE
WAIT!.
8. After about 45 seconds, the screen displays FOUND BASE. If the handset displays BASE BUSY TRY LATER, the base is in
use.

Other products that use the 5.8GHz band can interfere with the use of this phone. These products or equipments include: radio towers, page towers, cellular Phones, other 5.8GHz cordless phones, intercoms, or monitors. If any of these are in the area, they may interfere with the performance of the phone. Try relocating the phone.

Video displays, Televisions or Personal Computers can cause
interference on the phone if it is plugged in electrically with one of this equipment (typically on a power strip or extension cord). Please relocate the phone to an AC outlet without any other major appliance plugged in.
You can also relocate the base to another room.

Relocate the phone out of the kitchen area. Appliances may cause interference.

If the charge light does not remain on, clean the handset and base charging contacts using a pencil eraser. If it comes on after cleaning the contacts, you may need to charge the unit for 10 hours.

Make sure that the AC power cord is securely plugged into the base. If unsuccessful, plug the unit into a different known working outlet or turn on the switch on the power strip.

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1 Answer

HUM


DSL line. Possible that filters are not plugged in. When DSL service is being used on your line, filters must be installed at every jack that is in use. The DSL signal can cause static/noise, squealing (similar to fax tones) and other issues on your line. (ex. Caller ID problems). In order to avoid having this issue, the service provider gives DSL filters to all customers when they sign up for service. These microfilters must be used because they allow your phones to work properly by blocking the high frequency DSL signals from being transmitted through the telephones. DSL filters should be plugged into EVERY phone jack that has a phone. If you are not using the filters provided by the telephone company, this will cause static/noise and possibly Caller ID issues on your phones that are plugged into jacks without filters. Please contact your service provider for filter information and proper installation. Interference: Other 2.4 GHz products. Other products that use the 2.4 GHz band can interfere with the use of this phone. Items include: Radio towers, pager towers, cell phones, other 2.4GHz cordless phones and 2.4 GHz intercoms or monitors. If any of these items are in the area, they can interfere with the performance of this phone; try relocating the phone. Other 5.8 GHz products. Other products that use the 5.8 GHz band such as home networking (wireless modems) other 5.8 GHz cordless products (phones etc.) can interfere with the use of this phone. Try relocating the phone. Interference from microwave. Microwaves work on the same frequencies as the 2.4 GHz phones. If the unit is on when the microwave is running, it is normal to experience static at that time. Do not plug this phone in the same outlet or near the microwave. Environmental. Normal radio operation. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, there is nothing wrong with the phone. Try channing channels. Surge protector or modem. Unplug modem or surge protector that is connected to the unit. Building structure limits range. Relocate telephone base near window when using telephone outside. Base unit located in basement or other low area. Relocate telephone base to higher location. The unit will get better reception if it is not located in a low area. Video displays, television sets and personal computers may cause interference. Video displays, television sets and personal computers can cause interference on this phone. Please relocate the phone to an AC outlet were there is no major appliance plugged in. If the base is near any of the above mentioned, locate the base to another room. Possible telephone line/service problem. Try using your equipment at a different location (i.e. friend or neighbors). If the unit functions properly in the new location, contact your local telephone company for assistance; additional charges to be incurred by customer may apply.

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