Question about Maytag Neptune MAH5500B Front Load Washer
Checked for cloggs and hoses are clear. nd code comes up
SOURCE: Maytag Epic not draining.
i had the same problem a couple months ago---i couldnt figure out why it wasnt draining. It kept saying "F-21"...well i called a "expert" and all it was was the lent trap inside needed cleaning....which isnt in the manual.....it is located in the back---truthfully im not sure where.....you have to remove a bolt and some screws and pull off the back and then clean it......hopefully some of this helped you...
Posted on Feb 19, 2009
The error code you describe is not listed in Maytag's book of codes. The link below will take you to Maytag's website error code page where you might be able to match it up.
Posted on Jul 17, 2009
Remove water pump, check for thongs, baby socks and sometimes hair pins or even screws can obstruct the water pump.
Simply remove the pump and remove the obstruction that is keeping it from draining.
Let me know how that works out.
Posted on Feb 27, 2010
SOURCE: Washer will not drain displays
Welcome to FixYa.
The "F02" on your model of washer indicates the machine has detected a fault or obstruction in the drain process. The same error as the "F21" on the later model Kenmore/Whirlpool units.
You`ve mentioned you inspected the hose, but I`m not sure what that includes or how far you went, so here is my suggestion...
Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet.
Here`s how to check it and clean it...
**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**
1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.
2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet ) 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.
4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.
( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).
5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !
Now You should be good to go. Re-attach the lower panel and you`re back in business.
**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.
**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
Let me know how it goes and if you require further assistance.
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Posted on Sep 13, 2010
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Hello & Welcome to FixYa
ND error in your Maytag Front Load washer indicates no drain issue. To start with check the drain hose for any clogs and try cleaning it, then check restriction in drain pump assembly or loose wire at the pump. NF error in your Maytag is displayed due to no fill condition, when the washer tries to fill but is unable to, nf is displayed. Please check the water inlet valve for any clogs and obstructions, you can also clean the inlet to solve the issue. Please get back to me if you have any other questions.
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