Question about HP J3680 Officejet All In One Printer

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I have just bought HP Scanjet 4010 refurbished scanner. Attempting to connect it to my computer, the port for the connection is blocked by a white plastic thing preventing the rectangular end from going into the contacts. Is this a removable piece? The cable supplied with the scanner has a much smaller "rectangle" than the shaped opening suggests. Does this mean the correct cable fits around the little white thing? I confess I don't want to pay $19.99 for this answer since I'm smart enough to plug things in - the parts I have don't match without some explanation. I also cannot figure out how to register the scanner on line.

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I finally found and learned what I needed to know about the cable - confirming what I was told at FixYa. Staples customer service told me that the local Staples store would exchange cables at no charge for me. I now have the scanner installed.

Posted on Jan 09, 2009


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Posted on Jan 02, 2017


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Driver flatbed scanner hp scanjet 4010

What OS is your computer running? If you mean the ScanJet G4010, the available drivers are here: . Select your OS and then choose from the available drivers for that OS. If you want to use the buttons on the scanner to launch scans, get the Full Featured Software. You'll need to set up the software to set the defaults for the buttons. I recommend launching a scan from the computer first before attempting to set the software.

HP also has links to order a replacement driver CD available from the same set of pages.
I hope this helps.
Cindy Wells
(note: the downloads do not include any third-party software that was on the original CD.)

Jul 26, 2013 | Computers & Internet

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What leads to connect scanjet 5470c scanner


First, a power adapter is required to connect your scanner. the power adapter must be supplied with the scanner. If your scanjet 5470c scanner is having USB interface or connectivity, then you need USB cable and if it is SCSI interface, then you need SCSi cable to connect to your PC. The cables are usually be supplied with the scanner. If lost, you may have purchase teh same. For further assistance, please visit the following link:

Hope the above information is helpful.


Jun 25, 2012 | HP Office Equipment & Supplies

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

My hp scanjet 4010 sacnner cannot scan to pdf, am having xp pro as my os

Make sure that the driver for your printer has been installed. There is a CD that comes with this scanner. Make sure to use that and install all necessary software.

May 04, 2011 | HP Scanjet G4010 Flatbed Scanner

1 Answer

Hi: I have a 'all in one' HP C6280, and a HP scanjet 4010. They don't want to co-operate. Now I find that I really need to use the G4010. (I had just stopped using it). At first I thought I should...

Go to the Device manager and delete ( not only uninstall ) driver for G4010 .
Now unplug unit . Go to Controm Pannel \ programs and delete the software . You can also and preferably use a cleaning tool such as Revo Uninstaller .
Reboot but do not connect scanner yet . Reinstall software driver .
Reboot and wait for OS to be settled .
Connect your scanner and wait for confirmation of successfull operation It should work now , presuming you haven't changed your OS since before .
Regards .

Dec 29, 2010 | HP Scanjet G4010 Flatbed Scanner

1 Answer


This model scanner doesn't have any built-in way to connect to a network. You need to connect it to one of the wired ports on your router with a USB print server like this. The server provides the link between the scanner and your network so that it can be used by any connected computer.

Dec 06, 2010 | HP 5590 ScanJet Flatbed Scanner

1 Answer

Is there a cable I can buy to connect the Printer to my computer using a USB connection?

yes...if ur printer has a USB IN port(a square hole with a slight cut on the two sides)....and your CP must have USB OUT ports...
search Ebay/Google for "USB printer connector cable"

Jul 23, 2010 | HP ScanJet 5370C Flatbed Scanner

1 Answer

HP Scanjet 4010 won't load

The problem was a conflict between MS Office 2007. When I uninstalled the offender, the scanner function was restored. I had to reinstall my older version of MS Office .

Apr 01, 2009 | HP ScanJet 4100C Flatbed Scanner

1 Answer

HOW TO CONNECT SCANJET 5470c to computer

Hope you have a hp 5400 software CD which will install the programme of the scanner to your PC. Once this is done then you will be able to connect and operate your scanner with PC.Your PC should have a USB port to connect the scanner with it.
Ajit bhutani

May 20, 2008 | HP Scanjet 5470c Flatbed Scanner

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