Question about HP J3680 Officejet All In One Printer

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I have just bought HP Scanjet 4010 refurbished scanner. Attempting to connect it to my computer, the port for the connection is blocked by a white plastic thing preventing the rectangular end from going into the contacts. Is this a removable piece? The cable supplied with the scanner has a much smaller "rectangle" than the shaped opening suggests. Does this mean the correct cable fits around the little white thing? I confess I don't want to pay $19.99 for this answer since I'm smart enough to plug things in - the parts I have don't match without some explanation. I also cannot figure out how to register the scanner on line.

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I finally found HP.com and learned what I needed to know about the cable - confirming what I was told at FixYa. Staples customer service told me that the local Staples store would exchange cables at no charge for me. I now have the scanner installed.

Posted on Jan 09, 2009

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