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When you are entering the address, do NOT enter the city name. Instead, press "Search All". Then enter the address, and see if it gives you Avenue. More than likely, the address you are looking for is listed in the unit as being in a different/nearby city (likely due to the ZIP code). See if this helps.
You cannot customize the voices on this, or any other Garmin product of which I am aware. The Tom Tom Go 720 will allow you to record your own (or someone else's) voice on the unit (50 different phrases). However, any unit with the Text-to-Speech feature (which is what gives you the spoken street names) utilizes computerized voices to put the words together, which is why some sound "garbled." No unit does this better at this time. Tom Tom's pronunciations are, in my opinion, worse if anything (Branch instead of Bridge when abbreviated "Br", Crossing Island Parkway instead of Cross Island Parkway, etc.).
To find streets that are numerical, not names, enter the address normally to start. Enter the State, City, and House Number. When it asks you to enter the street, look at the bottom of the keyboard. You will see a key marked 123. Press this key, and numbers will show up instead of letters. Type in just the numbers (25 for 25th Avenue, etc.) and hit Done. The street should show as (25th (St., Ave., etc)). Press the correct entry.