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Blue Hat Toy company mp3 player cannot download new songs

Where can I obtain more information on how to use this item? I cannot get it to work and the little booklet is no help! I plug it in to the USB port the screen comes up but it will not let me place any songs on it. Can I use my itunes playlist or must I convert it first? help! I have the same problem. I can't find any help anywhere. The mp3 file comes up and I put songs on it from i tunes but the only way it will play it is if it plays on the computer using the itunes, not helpful for using the player by itself. I am stumped and out of ideas.

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The player users the older mp3 format - go look in file view at the extension.  the files you want to add you need to have in that same format.  I *think* (not 100% positive, I didn't do the upload) if you just rename the mp4 to mp3s that they will then play fine

Posted on Jan 21, 2009

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I returned a defective metal detector toy to Blue Toy Company on Friday, October 29, 2010 and it was received on November 2, 2010. Today's date is May 26, 2011 and I haven't heard peep from your...


  • You can try to contact Merch Sourse that owns the Blue Hat toy Company name and see if you get some action there. Here is their contact information.
  • The company that owns The Blue Hat Toy Company is
  • Merch Source, LLC
  • 19517 Pauling
  • Foothill Ranch, CA 92610-2619
  • United States
  • Phone: 1-949-587-9207
  • Fax: 1-949-707-2780
  • Good luck to you.

Regards, Tony

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I am looking for a customer service # for the Blue Hat Toy company. Do u have one?


The Blue Hat Toy Company brand is owned by:
MerchSource, LLC
19517 Pauling
Foothill Ranch, CA 92610-2619
United States
Phone: (949) 587-9207
Fax: (949) 707-2780

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Need a drawing of the wires inside the Blue Hat Toy Co MP3 player


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Blue Hat toy company mp3 player won't turn on


This solution may not make you any happier, but I had the same problem. The issue is that the batteries are not sending power to the player. Before reading any further, check that the batteries are installed correctly. Anywhere there's a spring in the battery box, the negative end of the battery should be touching the spring (negative is the flat end of the battery, not the end with the bump).

If that doesn't help, what I did was to take apart the toy. Yes, this voids warranties, but I'm not willing to spend time chasing down this company for warranty service when I didn't keep my receipt. The small rubber circles on the back of the player cover the screw holes. Just get something under them and pry up until you have uncovered all 9 screws. Carefully open the case. Inspect the wires that go from the battery case to the circuit board, and from the circuit board to the on/off switch. One of these wires has probably come off because it was badly soldered. Either that, or a wire was pinched until it broke inside the insulation. You can usually see where a wire was pinched. Have someone who knows how to solder replace the suspect wires. Once I did this, my player started working again, and now I know the solder joints will all hold for the life of the device!

*WARNING! Only disconnect and reconnect one wire at a time. If you get wires reversed, not only can you break the device, but the wires the company originally used are too thin and can overheat and melt, potentially causing a fire. This is also a reason to be sure the batteries are removed when soldering...

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Blue Hat Company Mp3's volume dosen't work


You may try resoldering all of the connections on the volume knob circuit board. If one of the potentiometer (volume control) connections has broken free of the board, it may not be noticeable, but may hold the component off the board just enough to cause the problem you're having. If that doesn't help, the problem is most likely in the potentiometer itself, and you won't be able to replace it easily.

(If you are going to replace the whole player, I've heard that the sweetpea 3 is a better device. My Blue Hat is still working after making some repairs, so I haven't tried the Sweetpea yet...)

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Blue Hat Toy company mp3 player cannot download new songs


If you are using a Mac, move to trash moves the mp3 files to the trash folder on the player. I could not "see" the trash folder on the player until I plugged it into a PC and looked at the MP3 Player in Windows Explorer. On the Mac the folder didn't even show when using ls in the terminal window. If you delete the Trashes folder it will free up memory on the MP3 Player

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I sent an email to carrie@merchsource.com which is customer service for Blue Hat Toy Company. She emailed me a PDF file manual for the Teach and Talk Laptop. Without the manual you would never be able to get the game functions figured out.....

If you need the manual I would be happy to forward the pdf file to you.

Becky
Becky_Minardi@hotmail.com

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