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Re: We have the older xbox 360 I was told we could send...
If in fact under warranty you can indeed get it exchanged just contact microsoft (Contact details vary each country) and inquire about getting a replacement sent explain the issue and they should have no problem sending a new one.
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make sure the games are free of finger prints or debris. if there are large scratches on either side of the game you xbox may not be able to read the disc. if you have an older xbox it may be that its just dying and the lens is going out. when xbox first came out they had a 50% failure rate over one year, so it may be that. if its within two years of the date of purchase, then your warranty should still be good and xbox will fix it.
older models of the xbox 360's disc drive have been reported with this problem i myself have had this problem . when you send your system out for repair they dont fix your system and send it back they send you a refurbished system. many older models had this problem . i suggest either buying a new digital drive for your xbox 360 and install it yourself or send it back out to microsoft
my sons xbox had the same problem. i took it to a repair shop, and they told me it was a problem that microsoft was aware of. when my son contacted microsoft he was told that since the xbox had been opened, he had voided any warranty. his roomate then contacted microsoft, and was told that they would fix the xbox for ninety nine dollars. he ended up sending the xbox to microsoft without any money, and they sent him a refurbished one that has not had any problems so far. i was told by the repair shop that the problem is caused by the laser. microsoft is well aware that the problem is their fault. my advice is to send it to them. tell them what the problem is. don't tell them that you opened it, even though they will be able to tell. don't send money, they should fix their mistakes. create a big fuss about it if you have to. people tend to fix things to get rid of pain in the **** people.
when the new games came out, the console updates itself when you go to play the game. Look on the back of your console at the numbers. (not serial or part) You should see 2006 or 2007. It is most likely that you have an 2006 which means that your graphics card isnt strong enough to handle the graphics from these games. If you call up microsoft and tell them that the console had the 3 red rings (even though it doesnt) They will take your console, repair it, and update it all for free.
For most xbox360 problems you can send the console in to have it fixed. All you have to do is call the help line at xbox.com and they will send you a box. Then send it back to them. It is totally free.
There could possibly be something wrong with the disk tray or the lasers inside the Xbox 360 that reads the disk. The best option would be to contact Microsoft at 1-800-4MY-Xbox and tell them the disk tray is messing up. They will most likely tell you that they will fix it, and you send it off to them for it to be fixed. When you send it off, make sure you remove everything from the Xbox 360 (cables and hard drive) because the one they will send you back will most likely be a refurbished Xbox 360, not your actual 360. It sucks, I know, but its free to fix. The whole process usually takes 3-4 weeks.