Question about Dell Inspiron E1505 Notebook

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Dell Insp E 1505 goes to User accts screen and nothing further

I log onto my laptop and I see the user accounts selection screen, my mouse moves but i cannot select anything. I cant select an account or even turn off computer. I can start in safe mode and select whatever i want but it will not connect to the internet that way so I cant see if there is a vitus or something. I created a new account from safe mode to see if that would work but it didnt. I do not get ANY error messages at all. Have you ever seent his or heard of this before? Any idea's?

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  • 2 more comments 
  • shannyatwork Jan 07, 2009

    Will I loose any data by doing the system restore? I have about $1000 of itunes on here..

    Do I complete the system restore by right clicking on My Computer (in safe mode) and going into Manage > System restore? Or is there another route I should take?

  • shannyatwork Jan 07, 2009

    Will I loose any data by doing the system restore? I have about $1000 of itunes on here..
    Do I complete the system restore by right clicking on My Computer (in safe mode) and going into Manage > System restore? Or is there another route I should take?

  • shannyatwork Jan 08, 2009

    I tried safe mode with networking but it will not connect to the internet. Will system restore erase my files?

  • shannyatwork Jan 19, 2009

    I cant even get into safe mode now.. Is there another way to get to system restore? If i run a scan disk I get error C000021a Unkown Hard Error.. Am I dead in the water at this point? should I just re-install windows?

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11 Answers

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Welcome to Fixya! No, System Restore will not Erase your Files as Long as you Saved Regularly and were not Working on Any Unsaved Documents at the Time. Is simply Reverts your Hard Drive back to the Point Before the Error Occured.

Posted on Jan 08, 2009

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You have to do a system restore..this process don't deletw ur files...

Posted on Jan 08, 2009

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System restore does not change, delete, or modify files or installed programs. Only registry changes are rolled back.
There is also a disclaimer when you roll back... that you can UNdo the restore if it does not have the desired effect you are looking for.
Start in safe mode, and make a backup of your music before if you are wary.

Posted on Jan 08, 2009

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  • Dell Master
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You wont loose any data in doing system restore it will just bring the computer back to the date when it was working fine, updates and recently installed program will be gone when you do a system restore but the data that are save should still be there...You can do it this way Click start>programs>accessories>system tools>system restore.....

Posted on Jan 07, 2009

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Yes when you restore your system all the data will be lose.

Posted on Jan 07, 2009

  • rockfixya
    rockfixya Jan 07, 2009

    yes all the dta will be lose but 
    if the data copyed before to restore point date than the data is safe.

    Thanks for using FixYa

  • rockfixya
    rockfixya Jan 07, 2009

    again warning --

    yes all the dta will be lose but,, if the data copyed before to restore point date than the data is safe.

    note: it depands upon the date of restore and the date of data copyed.

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Boot normally... use your tab key to hilight the account you want... then hit enter
Did you just install a usb mouse ?

Posted on Jan 07, 2009

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No. you may not lost your files. it will only restore it into the previous state that it work normal.

Posted on Jan 07, 2009

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Try putting this program on a thumb drive: http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
Boot in safe mode and run the installer, you won't be able to update the database but it will still catch anything completely hijacking your system. The system restore is a great idea too if it's successful. My experience has been with more newer viruses have installed themselves with registry changes etc. and are actually attached to system restore so my opinion would be to try to run one first if it doesn't work DISABLE system restore which will delete the previous data. Then run that program and see if that gives you some breathing room to really get in and run a full antivirus/antispyware scan.

Posted on Jan 07, 2009

  • word2thewhys
    word2thewhys Jan 07, 2009

    I have seen this before, with different viruses. Your system restore shouldn't delete your iTunes which is why I think it probably won't fix your problem either since it doesn't remove any saved files.

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In safe mode with networking you can connect to internet .

Posted on Jan 07, 2009

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  • Dell Master
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To get internet in the safe mode use the safe mode with networking option when you tap f8 in the start up.

if you are unable to recover from the problem,

try a system restore and if that fails reload windows to the laptop.

Posted on Jan 07, 2009

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  • Dell Master
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Hi there
Boot into safe mode and perform a system restore, take the machine back to around a week before the problems started, when you gain access to your account scan the pc straight away for viruses

Good luck and kind regards

Posted on Jan 07, 2009

  • Lee Hodgson
    Lee Hodgson Jan 07, 2009

    all your data should be safe if you perform a system restore, if you are not too sure move all your docs, movies and tunes into your documents folder, system restore will not effect that folder.
    System restore is located "programs" "accessories" and "system tools"

    Good luck


  • Lee Hodgson
    Lee Hodgson Jan 19, 2009

    Hi there.
    This isn't just a problem with the operating system, there seems to be a problem with the hard drive too, probably bad sectors! this is the reason why system restore is not working for you. Reinstalling the OS will not resolve the issue but you will run into major problems during install, then you will be at your wits end.
    If you need your previous data from the hard drive, take it out and connect it to an up-to-date desktop PC (you may have to get the correct leads) the desktop will see the drive as a slave device and you will be able to get your data from it and also check the drive for bad sectors and recover them using that PC.
    Put the drive back into your machine and try to restore again, or reinstall the OS, if you still get error messages, for example can't copy "file.dll" i'm in no doubt its the hard drive which has degraded

    Good luck


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I have a dell inspiron with windows 7, and everytime I try to log on it tells me windows has failed to open. It gives me the system restore option but when I use it it just sends me to the screen where I...


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