Question about HP Officejet J5780 All-In-One InkJet Printer

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After trying to uninstall and re-install, I still get this message: Computer cannot detect the sanner or camera. I have an HP 131 printer/scanner/copier.

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 25, 2009

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Posted on Jan 02, 2017

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call the HP solution center. The 1-800 phone number is is on their website.
They will walk u through the whole process of connections as well as software install and resolve your issue by phone.
Don't worry its free support for your HP products for life.
Goodluck and let me know how it turns out.

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Hi,

Please get back to me with the following information to assist you further.
  1. How is your printer connected to computer? (USB or Network)
  2. Have you installed Full feature software?
  3. If you are connected with USB cable make sure the cable is connected directly to the printer without any USB hubs.
  4. What is the OS?
  5. Are you able to copy a document on the printer (stand alone copy)?

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What you need to change is your screen resolution to either 800 x 600 or to 1024 x 768 (in your desktop settings)

You will NOT have to restart your computer either.
Just restart your scanner program and you can start scanning.

At least that's my assumption, though you might have bad cables, or an incompatible program.

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hi friend

1 u have plug ur sanner on a other port
2 do not power on ur scanner
3 put ur scanner driver cd in cd rom
4 start the instollation of scanner
5 in between installlation sadi u power on ur scanner then u have do power on ur scanner
6 then after scanner driver taken by during installation automatically
7 finiesh the installation

& try to scan

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Hey,

Have you tried instlling the 10.5 drivers instead of the 10.0 which comes with the retail box?

Check this out
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