Question about HP DeskJet 920c InkJet Printer

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Hp rinter my printer won't eject the paper far enough and the carriage catches on the page as it is printing the next pages,,,,can this be fixed cheaply by me?

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Re: hp rinter

*Maybe*. All depends on how old your inkjet printer is and what's accessible. Turn the printer off to park the print carriage, then unplug the power cord. Take out the paper, remove the paper trays and the rear door. Using a clean lint-free cloth moistened with an all-purpose cleaner, clean every rubber roller you can reach. Rotate the roller shaft in the direction of paper travel, you may need to "encourage" it a little to rotate it; if you encounter too much resistance or hear a gear jump, stop trying to turn the shaft immediately! Some of the older DeskJets don't have a rear misfeed door, but do have 2 very large rollers inside that are hard to turn, but can be turned, and need cleaning regularly if you're using the printer a lot. Dry the rollers, reassemble the printer, add paper and power up. Let me know if this helps!

Posted on May 30, 2007

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My Officejet 4500 does not eject a printed page fully, causing the next page to overprint the bottom of the previous page.

Sounds like the printer is set up to print a smaller size paper than the sheet size you are actually using. Measure your paper size, then go into the printer settings and choose the sheet size that matches.

Oct 20, 2014 | HP Officejet 4500 All-in-One Inkjet...

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Get paper jam message, paper is marked at the begining of the sheet but not jammed. When select copy button ,there is no paper jam problem, only when print command is used to print a document

Please follow this instructions to resolve your issue.
Solution # 1 Power cycle the printer
  1. Turn off the printer
  2. Unplug the power cable at the back of the printer
  3. Wait for at least 1min.
  4. Plug the power cable again
  5. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)
If you still having that error message, please proceed to the next step.
Solution #2 Clear any jams on the printer itself
  1. Turn off the printer.
  2. Please make sure that you will not take out any jammed papers in front of the printer, it can cause a mechanical damage on the printer.
  3. At the back of the printer, take out the access door.
  4. Clear any jammed papers, please make sure to clear the rollers.
  5. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)

If you still having that error message, please proceed to the next step.
Solution #3 Please make sure that the carriage will moves freely
  1. Turn off the printer
  2. Open the cartridge access door
  3. Disconnect the power cable at the back of the printer.
  4. Check for any paper or other object that might restrict the carriage movement.
  5. Reach inside the product through the cartridge access door, and then manually move the carriage.
  6. Remove any paper or objects you find that restrict the movement of the carriage.
  7. Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left, and then to the right.
  8. Close the cartridge access door.
  9. Reconnect the power cable to the rear of the product.
  10. Press the power button to turn on the printer.
  11. Print test page using the printer itself (press and hold the OK and HELP buttons on the front panel of the printer, until it will prints a test page, then release the buttons.)
If your still having issues with it you need to contact HP to have your printer replace, if your printer is still in warranty you don't need to pay for anything, but if the printer is out of warranty charges may apply. 1800-474-6836
Good luck :)

Feb 17, 2011 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Paper jam cleared but wont start

  1. Unplug the power cable.
  2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step five . Do not try to force it to move if it is hung up on something. NOTE: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
    • If the carriage moves freely, skip to Step five .
    • If the carriage does not move, continue with the next step below.
  3. Remove the print cartridges.
  4. Gently move the print cartridge to the far right of the printer.
  5. Remove the paper from the paper In tray, but do not remove the drawer.
  6. Remove the rear access door.
  7. With your fingers, rotate the rollers "up" three full rotations.
  8. Push the rear access door back into the printer until it snaps firmly into place.
  9. Replace the print cartridges.
  10. Plug the power cable into the HP All-in-One.
  11. Turn the power on.
Step five: Reload and test the printer Once the jammed paper is removed, verify that the printer is still functioning properly.
  1. Reload the printer with plain paper.
  2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
Step six: Service the printer Perform all the steps mentioned above. If problem persists, service the printer.

Oct 31, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Unable to carry out print command

Issue : Desk jet 5150 Not printing
Environment :
OS - Not provided
Printer : Deskjet 5150

Solution :
There could be 2 reasons for your problem

check the following links
Solution 1 fig are available
Step 1: Press the Resume button
Press the Resume button. Wait for approximately one minute and then print a self-test by pressing and holding the Power button and pressing the Resume button four times. Release the Power button. The self-test page should print. If the carriage is still stuck, go to the next step.
Step 2: Power cycle the printer
Turn the power off and back on, following these instructions:

1. Turn off the printer by pressing and releasing the Power button. If it will not turn off, proceed to Step 3. If it does turn off, proceed to the next step.
2. Turn on the printer.
3. If the Power light is on steady, print a self test with the instructions above in Step 1.
Step 3: Clear the paper path
Reset the printer and clear the paper path of any paper that may be jammed in it, using the following instructions:
1. Leave the printer turned on and disconnect the power cable and the USB or parallel cable from the back of the printer. Do not reconnect them until instructed later.
2. Remove the paper from the in-tray.
3. Remove the rear access door or duplexer (if installed) from the back of the printer.
Figure 4: Removing the rear access door
4. Open the top cover of the printer.
5. Check for and remove any paper still in the printer. A paper jam could cause the error message and the carriage stall.
6. Replace the rear access door, close the top cover, and replace the paper in the in-tray.
7. Reconnect only the power cable. If the printer does not automatically turn on, turn it on with the Power button.
NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.
8. If the Power light is on steady, do an internal test as described in Step 1 above.
If the carriage is still in a stalled position, contact HP Technical support to have the printer serviced.

IntroductionWhen printing with a HP Deskjet printer on Windows XP, the user may get the following error messages:
  • Error with USB
  • Out of paper message
  • Error lost communication with printer
  • Any other error messages related to communication.
The following performance failures could also be observed:
  • Partial page is printed, then ejects incomplete.
  • Blank page is ejected with nothing printed on it.
InstructionsThe error may be either a hardware or software issue. Firstly, make sure that all connections between the printer and PC are secure. Secondly, check if the printer can perform an internal test. Once the internal test has been printed properly, follow the instructions below to install a generic printer driver to know if HP printer driver is working fine:
  1. Click Start , Control Panel and Printers and Other Hardware .
  2. Click View installed printers or faxes .
  3. Highlight the printer to be removed.
  4. Click File and Delete .
  5. Click Yes when the deletion confirmation screen appears.
  6. Click File , Server and Properties .
  7. Click on the Drivers tab, highlight the printer to be removed and click Remove .
  8. Click Yes when asked to confirm deletion.
  9. In the printer folder , click on the Add a Printer task.
  10. Click Next and then, the Add New Hardware Wizard screen appears.
  11. Click Next on the Local or Network Printer screen.
  12. Click Next on the New Printer Detection screen.
  13. Click on the down pointing arrow next to Use the following port box and select USB001 or USB002 (virtual printer port for USB) and click Next .
  14. Under Manufacturer option, please select HP .
  15. Select the appropriate printer and click Next .
  16. Select Yes when asked Do you what to use this printer as the default printer? and click Next .
  17. Select Do not share this printer and click Next .
  18. Select Yes or No when asked Do you want to print a test page? and click Next .
  19. Then, click Finish .
  20. Try printing.

Jan 03, 2010 | HP DeskJet 5150 InkJet Printer

1 Answer

Printed paper does not completely eject.

Sounds like you've got dirty rollers or paper chips stuck in the rollers. You'll have to inspect and remove what you find. You may use a rag with rubbing alcohol to clean rollers that have become glazed with whatever they get glazed with...dried ink and such.

Jan 05, 2008 | HP DeskJet 970cxi InkJet Printer

1 Answer

Hp printer

Sounds like u have broken paper kicker arms (should be 3 of them that eject paper after printing). If you print a single page problems. If you can find the paper kicker arm assembly the repair is relatively simple...that is if you know how to take the covers off of your machine.


May 29, 2007 | HP DeskJet 920c InkJet Printer

2 Answers

Paper eject problem

Dissconnect printer from usb port. Go to add/remove programmes and uninstall the printer driver. Insert your printer driver cd rom and re-intall driver and connect printer when prompted. This should work

Dec 16, 2006 | HP DeskJet 940c InkJet Printer

2 Answers

Printer won't eject paper correctly

I would try to clean the rollers with a damp rag. I would also recommend a good 'dusting' with some canned air. Pulling the paper out is never a good idea... you can always hit cancel to release the paper. If this printer is used in an office, I would put a little reminder on it for others. Hope this helps!

Sep 15, 2006 | HP OfficeJet G85 All-In-One InkJet Printer

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