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I recently put a call into dyson regarding a problem with my vaccuum and a supervisor was supposed to get back to me. no one has. back in august, we were on the phone with a technician regarding a problem with out machine. after trying a list of things, she said to take it to american vaccuum services and it would be covered by dyson. when i did, the man told me it was clogged and i would owe $45. i would not have taken it for that price! please advise as now i am stuck. i want my vaccuum and the man wants his money. caroline ferns 533-8729

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Unless you can Dyson to intervene and have this repair covered under their warranty, You are stuck to pay for the service. Clogs may not be covered under warranty, but I don't know how their warranty states. If it says that if you have a problem, take it in for repair, and it will be repaired to the orginal state, then a clog should be covered. But some shops will charge an adminstration type fee even if it is under warranty as the warranty doesn't pay hardly anything.

Posted on Jan 08, 2009

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