Question about Apple iPhone Smartphone

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Restored my iPhone now can't find my contacts

I backed up the iPhone (as the Genius Bar guys said to) before I did a Restore (it was freezing and I needed to update the s/w). After the Restore the iPhone went into a sync, and sync'd with Outlook - which had my daughter's contacts in it. I believe mine are still saved as a backup, but when I try to restore from a backup, the same contacts are showing.

I gotta get those contacts back. There are some 200 of them, many of them business related.

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  • 20 more comments 
  • laneyago Jan 07, 2009

    I don't have/am not using Palm. I swear I made a backup of the iPhone before I did a Restore. Now I can't see that backup. I desperately need that, as all of my business contacts are on it. All I see is a backup I made later, after I was trying to get my contacts back...but not the original backup. Where could it be????

  • laneyago Jan 07, 2009

    I don't see the original backup I made prior to a Restore. In fact, in the lower Advanced section of the Device page in iTunes, where it says what will be replaced on the iPhone with info from the computer, "contacts" is not even checked! So how is it possible that the Outlook contacts (my daughter's) have replace mine on my phone? Help!!

  • laneyago Jan 07, 2009

    Dipu007 - Everything you said is correct. The problem is: I came back from the Genius Bar with instructions to do a Restore. The first screen of Restore is "do you want to backup prior to Restore?" I, of course said "yes", since I didn't want to lose all the contacts (unless I'm tripping and actually DIDN'T do that...but I swear I DID). So Now....I can't find that backup. I see one I did when I tried Restore again later yesterday, but not the 1st one...

  • laneyago Jan 07, 2009

    Is it possible that the Restore backup is saved in a different place?

  • laneyago Jan 07, 2009

    JackD: I mean that all of my contacts on my iPhone are no longer there. They have been replaced with my daughter's contacts that were in Outlook when the iPhone did a sync. My contacts were never in Outlook, just on my phone. But - as I've said before - I swear that I backed up my iPhone before I did a Restore!!! So where are they??

  • laneyago Jan 07, 2009

    If I search my PC for that backup file, what would it be called and what is its extension?

  • laneyago Jan 07, 2009

    mwit465: i went into outlook/tools/options as you suggested and I do see an Outlook .pst file that shows the right time of day, and it's 785,000 KB. But it seems THAT's the file that's opened right now, isn't it?

  • laneyago Jan 07, 2009

    how would iTunes "locate" my backup? I only see the available backups (a) when I want to Restore from a Backup, and (b) when I go to the Preferences tab and see what Backups have been done (and the one I did before I did a Restore isn't there!)

  • laneyago Jan 07, 2009

    bunnydawg: Who makes a data recovery program for the iPhone? Don't know about this...

  • laneyago Jan 07, 2009

    crazeetrayn: You have a point. I did not in fact actually CHECK my backup after I did it prior to running a Restore. I just backed up as the iPhone suggested. I don't see any other folders in Outlook...perhaps my only chance is to go back in to the Genius bar... depressing...(and what makes matters worse, these aren't my contacts...this is my wife's phone and they're HER contacts. Ugh.

  • laneyago Jan 07, 2009

    rylee: ok. this sounds like a path to take, but I'm confused over what you said. Is there any way to break down your suggestions in a more step-wise way? I'm pretty strong in IT, but still, I'm not an iPhone wizard. Please be more explanatory. Maybe my contacts are in fact in a hidden file on my iPhone (there's HOPE)

  • laneyago Jan 07, 2009

    Ekse: How do I find out if I saved my original backup to my memory card on the iPhone?

  • laneyago Jan 07, 2009

    mwit: I'm not that experienced with Vista. Having trouble finding the path

  • laneyago Jan 07, 2009

    computer is a Dell PC, fairly new.

  • laneyago Jan 07, 2009

    not sure how i would have deleted the backup during a Restore.... btw - that link was a dead link to that data recovery program.

  • laneyago Jan 07, 2009

    Rylee - I've gone into the Sync'd section, I've gone into Preferences, I see just one backup - the one I did LATER, not the original one I did before I did the Restore. I KNOW I did that backup - but now I can't find it anywhere.

  • laneyago Jan 07, 2009

    importing from the SIM card did nothing

  • laneyago Jan 07, 2009

    for some reason i'm having trouble getting to those files. can't seem to search for: C:\Documents and Settings\Lane\Application Data\Apple Computer\MobileSync\Backup...even though I've checked to see hidden files...

  • laneyago Jan 07, 2009

    i appreciate all your help.

  • laneyago Jan 07, 2009

    well i got to that Outlook folder (again) and all I see are the same .pst files that I've seen before. Perhaps the backup prior to Restore went somewhere else on my iPhone?

  • Tavis Smiley Jan 14, 2013

    Though iPhone uses quite a different storage mechanism, still you can recover deleted or lost data (such as text messages, contacts, photos etc) with a third party specific iPhone data recovery software called Tenorshare iTunes Data Recovery. I used it to recover deleted photos from iPhone 4s and it worked. Here is a tutorial to guide you recover contacts from iPhone:http://www.any-data-recovery.com/topics/...

  • Lina Apr 16, 2013

    Get support from article on how to recover deleted iPhone contacts:http://www.windowspasswordsrecovery.com/...

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I had the same prob a year ago. Connect i-phone to your PC. Click : Save as (your file)
And then use DELETE.
Afterwaeds all the data will be lost (on the phone)
Insert the disc(original) and restart.
If you lost some data, go to iPhone website to recover it.

Posted on Jan 07, 2009

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  • 65 Answers

Hello

The problem might be that when you backed up your iphone you did check what memory was in use (as per contacts). The contacts could be saved either on your phone memory OR on the Sim Card. So make sure to check out the memory in use of the iphone. It could be just that you have to switch from phone memory to sim card or vice versa. Another useful thing to do is this. Did you keep the business contacts on outlook? If yes the good news is that outlook might have an address book or a pst file storing all your contacts then it would not be such a big problem to retreive them and restore them to your mobile. Please make sure that you check these two things

Best Regards and good luck :)

One suggestion. Did you check if there is a pst file

Posted on Jan 07, 2009

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So far you got a couple of answere that are decent, There is only one thing you can do, and it's been mentioned, go to Start ,Search, and type in "Iphone" ,and or Iphone,contacts, Do a search of the entire drive including hidden folders, you may have just had the file misplaced due to indexing virus ware or any number of programs that don't mind their own business. It may be in your documents folder. Just search the entire drive.

Posted on Jan 07, 2009

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  • 124 Answers

Check under your itunes for the iphone backed up your iphone should have automatically synced things there try this if its not there or in your outlook you have them lost for good I'm very sorry if this dosent solve your problem hope this helps you

Posted on Jan 07, 2009

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  • 367 Answers

For one thing the iphone doesn't have a memory card it is has an 8, or 16 gig hd in it. If you refreshed the phone and don't have a good backup on your computer of the address book then it is pretty much gone. If it is attached to a work account you may have a backup server that keeps old emails and address books etc.

Posted on Jan 07, 2009

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Hi,
I don't know if you have already read this link, but I think it might be helpful to you:
http://www.modmyi.com/forums/windows-specific-modding-discussion/8365-location-iphone-backup-made-itunes.html

Good Luck!

Chris (ziraffa)

Posted on Jan 07, 2009

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He needs to sync his old phone with a computer that has either Outlook (PC) or Addressbook (Mac) to get the contacts off the SIM. The iPhone only gets contacts from Addressbook via iTunes.
There's an 'Import SIM Contacts' option in Settings > Mail, Contacts, Calendars. It's near the bottom of the screen.

Posted on Jan 07, 2009

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  • 5 more comments 
  • Quickfx PC Repair Jan 07, 2009

    If you made a backup on the Iphone, and it replaced your contacts with your daughters Outlook didnt save yours as a .pst nor anywhere in the outlook program files. So searching for a .PST is useless.

  • Quickfx PC Repair Jan 07, 2009

    This program is a recovery tool for storage media and works on most things cell phones, digital cameras ect. You can scan for free and lets you see what it finds, if you want to save anything found youll have to purchase the program. CLICK HERE

  • Quickfx PC Repair Jan 07, 2009

    You would know because they would be there, and you would have seen it by now. Start working with the data recovery program on the card...

  • Quickfx PC Repair Jan 07, 2009

    The problem is he thought he made a backup ON THE Iphone, not in outlook so there is NO .PST file of this Iphone contacts. Sorry to say.

  • Quickfx PC Repair Jan 07, 2009

    Link still works but the actual addy is
    http://www.versiontracker.com/dyn/morein...
    Program is called Flash File Recovery 3.7


  • Quickfx PC Repair Jan 07, 2009

    I have to say everyone has helped give you your only options. If you have not found it and data recovery doesn't work on your sim card your out of luck on this one. If you can't find it, its because it is not there anymore.

  • Quickfx PC Repair Jan 07, 2009

    When you "Made a backup" it either stored on the phones internal memory which was wiped clean during the restore. And the SIM card if its on there youll need to plug the card into a card reader and search with a data recovery program.

    http://www.tech-pro.net/sim-card-data-re...
    http://www.data-recovery-mobile-phone.co...


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Hi! Instaed of itunes use isync seprately. And still doesn't help then open your iphone in disk mode, then open controls(hidden file, to unhide files go to tools->folder options-> view) and there you would find your backup data you saved. sync it using isync, add iSync to the menu bar and disable auto-syncing of the iPhone when it is plugged in and it will launch iTunes. Now there will be no delay to launch itunes in order to perform a simple sync of my calendar or address book.

Posted on Jan 07, 2009

  • Rylee Smith
    Rylee Smith Jan 07, 2009

    Connect your iphone with your PC then in tools menu from my computer open folder options-> view-> select view hidden files. Now open your iphone-> controls, and in controls you will find your previously saved backed up data. Or else If you go into the iTunes preferences, under "Syncing" you'll find a list of all the backups you have.



    Thanks

    Rylee

  • Rylee Smith
    Rylee Smith Jan 07, 2009

    Did you try searching in iphone menu under controls???

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You are saying that you didn't check to be sure your contacts were backed up before your s/w update?

Now all you are seeing is your daughters contacts (which were in Outlook prior) in Outlook and they are syncing into your Ipod?

Check for other folders in Outlook ... but it sounds to me like you are out of luck unless the Ipod folks at an Ipod store can tell you more ...

Your backup/sync from your Ipod to Outlook .. sorry .. but I don't think it happened

Posted on Jan 07, 2009

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If in fact you did a proper back up... they should be in the iphone folder on your computer... if they are not on your computer you have lost them due to doing the restore. I would suggest running a data recovery program on the iphone as soon as possible to recover as much as you can... adding anything to the phone will hinder data recovery.

Posted on Jan 07, 2009

  • Roberta Smith
    Roberta Smith Jan 07, 2009

    it's not so much the type of phone... is your computer a mac or a pc ?



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"You can use iTunes to sync content on your computer (such as music, podcasts, videos, ringtones1, photos, email account settings, contacts, calendars, and bookmarks) with your iPhone or iPodtouch. Syncing makes sure this content is the same on your iPhone oriPod touch and computer. You can also use iTunes to create a backup ofsettings and certain other information on your iPhone or iPod touch touse in case you want to restore the softwareon your iPhone or iPod touch or transfer this information to adifferent device. Backup information includes information such as mailsettings, text messages, notes, call history, contact favorites, soundsettings, widget settings, certain network settings, and other preferences." this leads me to believe that itunes will be able to locate it for you

Posted on Jan 07, 2009

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  • 76 Answers

In outlook as the other technician said you should see a new .PST file (check the date)
To check within Outlook if this is indeed your backup file, go to TOOLS/ OPTIONS/ EMAIL SETUP/ DATA FILES select "add file". you will then be able to see the contact list files within Outlook.

Depending on your version of Outlook this may be slightly different and remember there can only be one file of each name such as "Outlook.pst" and the files being viewed by Outlook cannot be opened or modified while Outlook is open.

Good luck, let me know if this helps

Posted on Jan 07, 2009

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  • mwit465
    mwit465 Jan 07, 2009

    Outlook would save a contacts file as a .PST by default, but it could also be saved as a .PAB file.

    The date of the file will be what will identify the one you saved. With Outlook closed and being able to view operating systmem files look in:

    C:/Docs & Settings/ Your Name/ Local settings/ Application Date/ Microsoft/ Outlook

    That's the default location for the Outlook files. To view the contacts in Outlook see my last post.



    After you've identified the file you can rename it, just be careful you don't modify one of your default Outlook files in the process. After you've renamed it you'll be able to identify it after you sync.

    Good luck, at least you did back up



    Let me know if this helped

  • mwit465
    mwit465 Jan 07, 2009

    You should find the files in Vista at: C:\Users\your-user-id\AppData\Local\Microsoft\Outlook

    You will need to be able to view operating system files (within folder options somewhere).

    In XP its under Tools/ Folder Options/ View tab. check mark in "show hidden files and folders"

    and uncheck "hide protected operating system files"

    you can also do a search, right click on your c drive using windows explorer and enter: *.PST

    This will give you all the file names with the .PST extension. The asterick is a wild card meaning anything here



    Good luck, and let me know if this helps

  • mwit465
    mwit465 Jan 07, 2009

    you said you sync'd with Outlook.

    I assumed you meant your computer. Look for the .PST file on your computer. It may not be in the Outlook files but in mobile devices somehere, so the search would be the easiest way to find it.

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H there
Search the PC for .pst file or the file type you created, it will be somewhere on the pc, make sure you tell the search engine to look in hidden files and folders

Good luck and kind regards

Posted on Jan 07, 2009

  • Lee Hodgson
    Lee Hodgson Jan 07, 2009

    Hi again
    If you can remember the date that you made your original back-up of the .PST file, preform a system restore on the computer, take it back to the day you made the back-up file.
    When the computer finishes and restarts look for the file again and its should have restored it to the apple folder

    Good luck


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  • 304 Answers

Which contact you mean you lost, the conatct from your phonebook?

Posted on Jan 07, 2009

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  • 199 Answers

Check out properly it must be deleted also check out in all the other options where u have saved.if you have done clear all then it must be deleted.

Posted on Jan 07, 2009

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  • 679 Answers

Reinstall the software and then try again.

Posted on Jan 07, 2009

  • 2 more comments 
  • rockfixya
    rockfixya Jan 07, 2009

    may be u delete old backup files when u perform a restore..

    Thanks for using FixYa.

  • rockfixya
    rockfixya Jan 07, 2009

    there is only one way if your original backup delete from computer;;
    you need to retrive data from computer using a software as follows>>

    http://www.dasofts.com/software/3675-rec...

  • rockfixya
    rockfixya Jan 07, 2009

    the link given by me is working try again.

    http://www.dasofts.com/software/3675-rec...

  • rockfixya
    rockfixya Jan 07, 2009

    take your iphone to a data recovery service center.


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Connect you iphone to your computer, when it loads to itunes, you should see an option to restore under update(main iphone options bar). click restore & you should have you iphone contacts back, unless you've backed up your iphone after deleting all your contacts, then your just screwed :( .

Posted on Jan 07, 2009

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  • 3,422 Answers

HI,

Syncing vs Backups
You can use iTunes to sync content on your computer (such as music, podcasts, videos, ringtones1, photos, email account settings, contacts, calendars, and bookmarks) with your iPhone or iPod touch2. Syncing makes sure this content is the same on your iPhone or iPod touch and computer. iTunes will also create a backup of settings and certain other information on your iPhone or iPod touch when you sync to use in case you want to restore the software on your iPhone or iPod touch or transfer this information to a different device. Backup information includes information such as mail settings, text messages, notes, call history, contact favorites, sound settings, widget settings, certain network settings, and other preferences including settings and data from third-party applications purchased from the App Store.

Creating a Backup
Backups can be created in the following ways:

  • If you have configured your iPhone or iPod touch to automatically sync with iTunes on a specific computer, iTunes will back up the iPhone or iPod touch after you connect it to that computer and sync with iTunes. iTunes will not automatically back up an iPhone or iPod touch that is not configured to sync with that computer. iTunes only makes one backup each time you connect, even if you sync multiple times before disconnecting.
  • If you choose to update the software, iTunes will back up the iPhone and iPod touch automatically.
  • If you choose to restore the software to factory settings, iTunes will ask you if you want to back up the iPhone and iPod touch. The backup created when you restore a device is separate from the one create when the device is synced. The backup created prior to a restore is marked in the syncing preferences of iTunes with the date and time when the backup was created.

Restoring from a Backup
To restore information from a backup:
  1. Connect the iPhone to the computer you normally sync with.
  2. In iTunes, select the Summary tab and click Restore (this erases all data on iPhone). When prompted, select the option to restore your settings.

Posted on Jan 07, 2009

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  • 13,433 Answers

Are the contacts in palm desktop? Then you need to give this program a try

http://www.livepim.com/switchsync/
set it to use palmdesktop instead of outlook

Posted on Jan 07, 2009

  • Ekse Jan 07, 2009

    I'm sorry I somehow mixed up palm and apple.

    Did you save the original backup to the phone memory or the memory card?


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    Sounds like you need to fully back up your iPhone by syncing it with iTunes. Make sure all your contacts are saved to your sim and anything else important is saved somewhere else.

    Once you are sure you have backed everything up plug your iPhone into your computer and load iTunes.

    Select your iPhone on the right in iTunes and in the Summary tab there will be a Restore option.

    Click that to restore to factory settings and solve your problem.

    May 10, 2009 | Apple iPhone 3G

    1 Answer

    Iphone


    This exact problem happened to me! I tried all the things, restoring, etc. I finally gave up and brought it to the Genius bar at Apple's store. He looked at it, said, "let me try to restore it." and after that clearly didn't work, he replaced my iPhone for free!

    Hope you get the same I did.

    Sam




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    Dec 30, 2008 | Apple iPhone Smartphone

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