Question about HP Scanjet 5500c Flatbed Scanner

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We have a HP Scanjet 5500c Scanner and when you try to scan a sheet the image scan all black, do you know why that is happening.

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We have a HP Scanjet - s.gif s.gif



See the item is placed correctly on the scanner glass or in the ADF.Make sure that the item you are trying to scan is placed face down onthe glass, or face up in the ADF. Ifyou are using the ADF, there might be a page on the scanner glass.Raise the ADF unit and remove any pages on the scanner glass. If you are using the ADF, the ADF window might need to be replaced.

If that is okay, Please check this link.

Posted on Jan 07, 2009

  • Sandhya Madhavan Jan 09, 2009

    Try using another USB cable. Let see if problem solves.

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it means the lamp does not work , try to restart the scanner ,
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I just purchased one of these scanners secondhand, and I have the same problem. You're seeing the underside of the lid where the film strip conveyors and other mechanicals are located. The previous owner (original purchaser) had a piece of white printer paper taped to the underside of the lid in order to prevent this effect. I'm really baffled as to why HP didn't install an insert for users who don't scan photographic prints and film strips.

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