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Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings To select a ringing tone for voice calls, select Tones > Ringing tone. To select a ringing tone for video calls, select Tones > Video call tone. To set the ringing type, select Tones > Ringing type. You can also set the device to sound a ringing tone that is a combination of the spoken name of the caller and the selected ringing tone, when someone from your contacts list calls you. Select Tones > Say caller's name. To set the volume level of the ringing tone, select Tones > Ringing volume. To set the various alert tones, select Tones > Message alert tone, E-mail alert tone, Calendar alarm tone, or Clock alarm tone. To set the device to vibrate when you receive a call, select Tones > Vibrating alert. To set the volume level of the device keypad tones, select Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
The HL10 handset lifer is what notifies your headset that
you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple
different things that could be going on. 1.The internal microphone could have gone out on
the lifter. This microphone is what sends the signal to your headset that you
have an incoming call. If the microphone is working you will hear 3 short beeps
in your headset. 2.If the
volume is too low on your telephone, the handset lifter will not notify the
headset of an incoming call, so try turning the volume up on your phone and see
if that takes care of the problem. 3.The HL10
handset lifter ships with a ring detector that has a 2.5mm jack on one end and
a small round microphone on the other end. This ring detector is intended for
phones that do not have the speaker located under the handset. You could try
plugging this into the back of the lifter and setting the microphone next to
where the lifter is mounted on your phone. This might help pick up the
sound of the phones ring tone.
If you are manually
lifting your handset out of the cradle and sitting it to the side instead of
using a lifter, then you will not receive the 3 short beeps in your earpiece to
notify you of an incoming call.
Your HP all-in-one provides three levels for adjusting the ring and speaker volume. The ring volume is the volume of the phone rings. The speaker volume is the level of everything else, such as the dial tones, fax tones, and button press beeps. The default setting is Soft. 1 Press Setup. 2 Press 4, and then press 8. This displays the Basic Fax Setup menu and then selects Ring and Beep Volume. 3 Press to select one of the options: Soft, Loud, or Off. Note If you select Off, you will not hear a dial tone, fax tones, or incoming ring tones. 4 Press OK.
Adjust the volume
Your HP all-in-one provides three levels for adjusting the ring and speaker volume.
The ring volume is the volume of the phone rings. The speaker volume is the level of
everything else, such as the dial tones, fax tones, and button press beeps. The default
setting is Soft.
1 Press Setup.
2 Press 4, and then press 6.
This selects Basic Fax Setup and then selects Ring and Beep Volume.
3 Press to select one of the options: Soft, Loud, or Off.
Note If you select Off, you will not hear a dial tone, fax tones, or incoming ring
4 Press OK.