Question about Maxtor OneTouch II external hard drive 500GB 7,200 RPM - FireWire & USB (E04W500)

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Not detected by My Computer

The Maxtor drive shows up under "Disk drives" in the Device Manager and according to the status is working properly. However I cannot access the drive as it does not show up in My Computer. I have uninstalled and installed in device manager but it makes no difference. Habe also disabled/enabled but to no effect. Can anyone suggest a solution? Thank you Maxtor detected in Device Manager and shown in Properties as working properly but does not appear in Computer with hard drives and disc drives. It was OK before I had catastrophic accidental total delete which required data recovery by DiskInternals programme to another storage device.- I have since uninstalled the Maxtor and re-installed twice.Recycled also. Running Vista.

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  • AitchCee Jan 10, 2009

    Thanks for your advice but it did not solve the problem - I am disappointed in that I expected a quick reply with the solution that was given to the person shown in the example on your web site with exactly the same problem - a friend has now solved the problem for me - I feel that I wasted my money because you did not have the solution as suggested in the example and I ask you therefore to kindly return the subscription as per your guarantee of satisfaction.

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Hi there
The drive may not be formatted so the operating system won't show the drive.
Right click on "computer" and choose "manage" then select "disk management" in the list of drives you will the maxtor it may be blacked out meaning its not formatted, highlight the drive and and choose "simple volume" then you can format the drive and it should now show up in computer.

Good luck and kind regards

Posted on Jan 07, 2009

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HI,

Try connecting your drive to another USB port. Using one port all the time to connect and disconnect USB items a port can develop a range of files associated with configuring the USB connection. Some of these files might actually have been from your drive connected before, or some of these configurations could be from other USB items you connect to this port. Changing ports can often lead to an immediate good connection simply because ther are no conflicting configuration files. If this does not solve your problem, we can now entertain the next process to try.
THIS IS A BIG ONE. This is the last thing to do. Before you try this process, please complete a full back up of your system. This is important as the next step can have side effects you did not entirely expect. AND Second, you might need your XP Install Disk (not in all cases). What this process is about is renewing all hardware/software configurations relating to USB connections.

Here is what you do:
1. Right click MY COMPUTER
2. Select PROPERTIES
3. Select HARDWARE
4. Select DEVICE MANAGER
5. Select UNIVERSAL SERIAL BUS CONTROLLERS
6. Right click on each USB CONTROLLER and select Uninstall
7. Uninstall all entries
8. Reboot your computer
9. As your computer re-boots it will reinstall all USB connections it detects
THEN, when all other USB items have been configured and connected by the system, you then should try connecting your USB drive.

If these suggestions are implemented and you are still have connection difficulties with your computer, there are several other things to try. If you have another XP Computer you should try connecting your drive to another computer to see if the problem is a drive problem or not. If it still has this problem with the next computer, it maybe be a fault of the drive

IF YOU HAVE COMPLETED ALL the above mentioned and still have a problem, you should next contact the seller of this machine for further instructions of what to do next.

Posted on Jan 07, 2009

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Check jumper setting of your drive.

Posted on Jan 07, 2009

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Right click my computer select manage, look into disc management assing a drive letter for the drive, you possibly need to format it or partition it.

report back thanks

Posted on Jan 07, 2009

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Hi there,

have you try changing or replacing the data cable you use. change the cable and let me know

Posted on Jan 07, 2009

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1 Answer

Not recognice by usb hard


A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


Hope this helps


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1 Answer

Windows vista does not see it


It should see it.

Try connecting it to a different computer, to see if the problem "follows" the Maxtor unit around.

Does it show up in "Device Manager" (under 'Disk Drives' and/or under 'USB devices') ???

Is it brand-new?

Is it "defective"?

Is it still under warranty?

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For Vista you don't need any driver for this, it should recognize and install automatically.
Did you check the device manager to see if the disk is recognized in the device list?

Next step is to check the Disk Manager (right-click My Computer, select Manage and then select disk management), and see if the disk already has a partition and has been formatted. If not, then it will not show up in "My Computer" with a drive letter yet.

Some details on external hard disk troubleshooting might also help.

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try to format it.it might need a quick format for you to use it. if still doesnt work check for the sata,pata cable that connects your motherboard.

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Well first I would pull the hard drive out of the case. I would then get a USB to IDE/SATA drive cable. I would connect the drive not being able to be detected to another computer via USB.

If it works the drive is still good but the data might be corrupt. If the data is corrupt I would be sure to get any stuff you can off of it and basically reformat and reload.


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Is it formatted ? Does it have a drive letter associated to it? If not then either format it (right click on My computer -> click Manage -> click Disk Management. Now right click the drive if it is showing there and either create partitions and/or format it if it not already formatted.

If it's already formatted, and you just need to assign a drive letter, then in Disk Management, right click the drive and click Change Drive Letter and Paths and assign an unused drive letter, say Z.

Close Computer Management and open My Computer. The new drive should show up now.

HTH,
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You might want to try downloading this fix from Microsoft. http://support.microsoft.com/KB/908673, as your first line of attack.  The problem seems to be within your usb 2.0 hub on your computer.  See if this helps.
Thanks for posting.
Mark

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Maxtor personal storage 3200 200 GB hard-drive does not show up in my computer


The volume partition may be failing. So your machine can see the drive but you still cannot read or write to it. I would open it and extract the drive, to eliminate whether the drive and / or enclosure is at fault.

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Not detected by My Computer


Go into Control Panel go into 'Administrative Tools', double click 'Computer Management' click on 'Disk Management'. Do you see the hard drive?? Right click on the drive and select 'Format'. If this didn't help, write back and we'll find another way.

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