Question about Dell Dimension 3000 PC Desktop

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Dell Tech Support

Every time I've called Dell they've charged me $40. Where do I get the free support from?

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I have this same problem and cannot afford them...I have a Dell Dimension2400 series. I know its old and may need some new hardware but overall it does work pretty well. I want to uninstall the musicmatch program from my computer as this is missing some files and every time I download something it trys to play it in music match and then this freezes my computer. I tried everything to uninstall it myself and can't

Posted on Jan 09, 2009

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Posted on Jan 02, 2017

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Is this Tech support advice free? Please let me know if you charge for this, I have a Tech question. Thank You


we ve two wayes
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plz rate this post.

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Dell 9300 screen


http://direct2dell.com/one2one/archive/2007/04/09/10675.aspx

This is a known factory defect. Dell has a recall on it for Inspiron 9300 shipped between Nov 2004 and Nov 2006.

I just called Dell Tech Support (1-800-624-9896) to get this replaced and they are fixing it free of charge because I bought mine in December 2005. They are sending me a postage-paid box to ship back the laptop (remove the battery before sending it back to them, per instruction).

NOTE: Not all Tech Support people are well trained. The first time I called earlier today (Nov 21, 2007), the tech said (incorrectly) that only units shipped between Feb and March 06 are covered and denied that Dell would cover it for me. I was fuming mad.

Then I surfed around and found the link above which is Dell's official response. I called Tech Support back and got a better tech person. Moral of the story >> if you're certain your computer is covered per Dell's official statement, don't let the tech guys push you around. Email them the link from their own site if you have to. Better yet, just hang up and call back and hopefully you'll get someone who knows what he's talking about.

When you call Tech Support, have your Express Service code ready. They use this number to loop up whether or not your laptop is in the recall group. This number is at the bottom of your laptop on a long skinny oblong white tag.

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