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Two different numbers on the same line means you're paying for "distinctive ring" service. One pattern of ringing for one number and another pattern for the other number. Your fax's owner's manual has the instructions for training the machine to answer on the correct pattern. If the book has disappeared, download it from here:
Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
Good Luck and Thank You for using Fixya.
Depending on the model and make of your machine, there should be an option under the fax settings of the setup menu that will allow you to either increase the number of rings before auto answer (I suggest that you increase it to at least 5 rings to give you time to answer) or that whilst you are available change the answer setting to phone. This will mean that you have to answer all calls but if there is an incoming fax (you will hear the high pitched beeeping sound) before you place the phone back on the hook press the start button.
This should solve your dilema.
Hook a phone to the fax line and try to dial out... a fax line is no different than a phone line at your house ,, don't use a multi line phone like the ones at the office use a phone like you would have at the house to hook the the fax line .. If you are able to dial out call someone and check the line for static and pops they can cause the fax not to work either.. Good Luck
1.DO YOU GET DIAL TONE ON -ON HOOK DIAL BUTTON OR ON THE HANDSET ?
IF NOT PLS CHECK THE PHONE LINE OTHERWISE---
2.TRY RINGING THE MACHINE FROM OTHER PHONE,CAN U HEAR THE RING ? IF YES ,PLS CHECK WHAT NOS OF RINGS ,THE MACHINE IS SET TO RECEIVE, AS WELL AS SET THE CORRECT RECEIVE MODE , I.E. FAX /TEL/ANS-FAX...
3 IF U STILL DON'T GET FAX TONE WHILE RECEVING ,THEN TELEPHONE LINE CARD SHOULD BE BAD...
TRY REPLACING TEH SAME ,SHOULD RESOLVE THE PROBLEM.