Was able to load tunes once. Now Cant.keeps cycling through refreshing data then goes to a white screen. Have windows xp with MP11.do I need to istall driver? Unit is a refurb!.have a refurb c series and works great!/ thanks Disgusted.
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When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware. It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.
Where you can get the latest firmware for your model. *** Make sure when you update the firmware keep the device in MSC mode.
Here is the link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306 Kindly revert for further clarifications....
Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.
My e260 was already in MSC mode. I did the steps above but was still stuck.
The solution that worked was one posted by "Slaughter" on anythingbutipod.
The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
I cannot get my desktop to find a driver for the e260, but if you use the SD microdisk you can load stuff to the microdisk if you have a card reader. You need to buy the full size SD card with the micro SD attached. Then sync the stuff you want to load and when you boot up your player, it will refresh the data base and you can play the stuff on your card. Seems a shame to waste 4 gigs of hard drive on the player, but I do not know anyone who has found a driver for the e260 that works with XP service pack 2. If you do please send me an email me.