WE purchased the Kenmoore Elite trio 2 and a half years ago and this thing is a dog! We had the technicians come out 4 times and they said there was nothing they could do about the problems we would just have to live with it. Oh until it was out of Manufacturer's warranty! Then it needed to be replaced. Which the warranty we purchased only covers 500 and that's what they claim they are going to give us. On top of that the customer service people are rude! Left me on hold for an hour and hung up on both me and my wife. Will never buy from Sears or Kenmoore again!
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This is a refrigerator manufactured by LG and is well known for this type of malfunction. There should be two 1/4 inch screws on the outside of the freezer drawer tracks near the front that will allow you to pull out the entire door assembly. Once this is done and the unit is fully defrosted and unplugged, there are a couple/few screws in the back freezer panel. Once the panel is removed, this part is located on the upper right side of the evaperator coils. It is sometimes wedged in tigtly but should pull out with a good tug. Unplug the white harness, remove defective part and reverse this process. Good luck and happy shopping for the shoes.
There are a lot of things that could be the source of the problem... is there no cooling at all going on in the freezer? Is the back wall of the freezer cold? It could be anything from a fan, to the compressor, to the control board... you need a technician.
I would get on the phone with Sears, and explain the continuing problems you have been having, and they may agree to cover service.
This is an error code that pertains to the evaporator motor but could also be the main board. If the evaporator motor is running, the main board will probably need to be replaced. It could be a wiring problem but it's not very likely.
If the motor is not running, some voltage checks will need to be made, at the motor and board, to determine which component has failed. These checks require a meter and can be difficult to make, even for a technician.
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I had the same problem, freezer full of groceries defrosting or crisper drawer freezing produce. Sears Appliance Repair sent servicemen out twice and both times I was assured the problem was fixed. After freezing produce the third time I insisted they come and get the faulty appliance. The replacement has worked perfectly since day 1. INSIST ON A REPLACEMENT