I have an Encore CX phone system, with compatible Inter-tel corded phone units. The red indicator light on the speakerphone button will not go off, in a continually flashing mode. I have powered down, and nothing changed. Can anyone tell me what this flashing indicator is for, and also how to shut it off?
Liooks like you have the phone programmed to "Handsfree answerback" this will cause the handsfree light to flash continiously.
In this mode the phone will auto answer any internal call from another extension.... so watch out.
To switch this mode off press the program button above the displey & you be given th option to switch "Auto Answer off " I think it's the first option, try it.
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The 612 system required 3 pairs per phone. Every 3 pairs on the 25 pair cable would be one station. A modern 6 conductor jack would be wired according to the label. If you have jacks with Green,Red,Black,Yellow,White, and Blue wires, then it's wired as follows. W/Bl - Green Bl/W - Red W/Or - Black Or/W - Yellow W/Gr - White Gr/W - Blue
The Inter-Tel will not allow you to leave the conference without disconnecting the outside parties, this is the system design. The hold recall time could possibly be increased to reduce the aggravation.
Are you using speaker phone? Are you using the Hand Set?
If you are using the speaker phone, the first thing is to check the back end configuration of your IP phone system and Make sure that that Station has the Microphone Feature enabled. If it does, then the next step would be to configure a different phone with your same extension and ip. If that phone works fine, then it tells you that it is the microphone inside the original phone that is bad.
If it doesn't fix it, then the problem lies on some of the settings within your phone system.
Some other simply things to try if using the Handset, is 1) Replace the cord from the telephone base to the handset. 2) Grab a similar headset and hook it up to your phone. Test calling someone internally in the office, and out of the office.
You can actually do the system programing thru the phone itself, press the prog button above the display on the phone & go to system programing, you'll need the system admin code (try 1111).
Alternatively you can install a programing applicatrion on your pc & connect to the async port on the main control unit. The program applicaion would have been delivered with the system docs.
Try 325. Not sure if your system admin necessarily wants this feature turned off though. In my case we don't have an overhead speaker for dedicated paging so we programmed all handsets to page through the phone speakers. Your system admin probably has your phone in a page zone if the 325 shortcut works so you might want to ask before your turn it off.
You definitely can do this with a ECX feature set if you program the lines on the keys. You've got to program "Button Hopping" off in the system this automatically puts the first call on system hold when you press the line key for the second incoming call.
I don't think there's a limit to how many you can have on hold.
There are 3 capacitors on the the mother board that blow. You need to completely disassemble the unit down to the main board. The main board in held in place by 3 screws, then needs to slide to the left to free it from the case. Carefully pry it to the left using a flat blade screwdriver.
The capacitors are underrated for this board, and I use a capacitor with a higher voltage rating to replace them. You can get these from Radio Shack, P/N 272-1030, 470uF 35V.
The ones that usually blow are the 3 on the bottom left of the main board. They are in a vertical row, and you can see that the top of the capacitors "puff" and have a little dome on top of the capacitor.
Replace the capacitors, and reassemble. The 35V rated ones are just a little bigger and you may not be able to push them down to the board all the way, but no worries, it will fix your problem. We are a dealer for this product and found that every one that we install, failed with the same problem.
I should mention that there is another capacitor just to the right of these 3 that may also fail. Again, look for the top of the capacitor. If it is not perfectly flat, change it.
I accidentally set everything to clear including the defaults on our phone system at work. I cant get into programming now to change everything back as it deleted password for access to programming function.