We went to turn on our computer and it wouldn't load up. A message comes up saying that we are missing the following file: windows\system32\config\system and that we can try windows setup using the original set up CD-ROM which we do not have.
I'd be interested in knowing what happened. Did the kids so something? Is it a virus? We have the computer in an add-on room with no central heating and it gets pretty cold down there. Could the cold have affected the computer? I'd also like to know what the best route to solving this problem would be. Is it something I can take care of or do I need to take it in? You guys solved a previous problem for me awhile back and I'm hoping you can do the same again. Thanks a million for the service.
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Re: computer won't start
There is a fairly lengthy process involved provided by microsoft to get it up and running again ( http://support.microsoft.com/kb/307545 ) however I would think it may be easier to just put in the Windows XP disc and re-install.
The error is usually related to the computers registry. New software installations could cause this to fail, malicous website could cause problems also, even turning off the computer without allowing it to properly shut down could cause this.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Download the missing
comctl32.dll file. Locate a website that offers the comctl32.dll file.
You can also use the link in the Resources section.
Unzip the download file if it is
a .zip-type file. Right-click on the file and choose "extract" to make
the file available in a .dll format.
Install the missing comctl32.dll
file in the proper folder on the computer. If the operating system is
64-bit Windows, copy comctl32.dll to the "C:\Windows\SysWOW64" folder.
If the operating system is 32-bit Windows, copy comctl32.dll to the
Restart the computer by clicking on the "Start" button and selecting the "Restart Computer" option.
Open the computer program that
previously displayed the error message stating that the file
comctl32.dll was missing. This will verify the program now works
1.Insert the Windows XP CD-ROM into the CD drive, and then restart the computer. 2.Click to select any options that are required to start the computer from the CD drive if you are prompted. 3.When the "Welcome to Setup" screen appears, press R to start the Recovery Console. 4.Press 1 (One) to select windows XP and then hit enter. 5.When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER. 6.At the command prompt, Type Bootrec /RebuildBcd and then press ENTER. 7.If the Bootrec.exe tool runs successfully, it presents you with an installation path of a Windows directory. To add the entry to the BCD store, type yes. A confirmation message appears that indicates the entry was added successfully. 8.If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it. To do this, type the following commands in the order in which they are presented. Press ENTER after each command. Bcdedit /export C:\BCD_Backup
To resolve this issue, start the computer from the Windows
XP CD, start the Recovery Console, and then use the Bootcfg.exe tool
the Boot.ini file. To do this, follow these steps:
Configure the computer to start from the CD-ROM or DVD-ROM
drive. For information about how to do this, see your computer
contact your computer manufacturer.
Insert the Windows XP
CD-ROM into your CD-ROM or DVD-ROM
drive, and then restart your computer.
When you receive the
"Press any key to boot from CD" message,
press a key to start your computer from the Windows XP CD-ROM.
you receive the "Welcome to Setup" message, press R to
start the Recovery Console.
If you have a dual-boot or
multiple-boot computer, select
the installation that you have to use from the Recovery Console.
you are prompted, type the administrator
password, and then press ENTER.
At the command prompt, type bootcfg
/list, and then press ENTER. The entries in your current
file appear on the screen.
At the command prompt, type bootcfg
/rebuild, and then press ENTER. This command scans the hard
of the computer for Windows XP, Microsoft Windows 2000, or Microsoft
installations, and then displays the results. Follow the
instructions that appear on the screen
to add the Windows installations to the Boot.ini file. For example,
follow these steps to add a Windows XP installation to the Boot.ini
When you receive a message that is similar to the
following message, press Y:
 C:\Windows Add installation to boot list?
You receive a message that is
similar to the following message: Enter Load
is the name of the operating system. When you receive this
message, type the name
of your operating system, and then press ENTER. This is either
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition.
You receive a message that is similar to the following:
Enter OS Load options When you receive
this message, type
/fastdetect, and then press ENTER.
instructions that appear on your screen may be different,
the configuration of your computer.
Type exit, and then press ENTER to
quit Recovery Console. Your computer restarts, and the updated boot
list appears when you receive the "Please select the operating system to
type f8 at startup and try last known configuration. if that doesnt work then safe mode. If that doesnt work then try to find a duplicate file (backup), try to find file with dos console - go to windows/system32 and type dir ntoskrnl*.* so youll find out if there was maybe a copy of this file.
IF you HAVE a Fast PC then sometimes its easier to install a fresh copy of windows, then to search for such errors.
you can just go into the shop you bought it from or dicksmiths or something and they would sell the disc as for your computer one just plug in your device then when you think it has loaded and everything go in to my computer and it should have your device there!