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If say you are in a house that has 4 phones in different rooms and you answer a incoming call but its a fax. You can press 9* from your phone and the 5100 will detect it and start to receive (RX) then you can hang up and go to the fax and you should have the received fax. However in practice it hardly ever works. Some of the wiring in houses and offices is just not perfect for this operation to work. try it an see. Have fun. lol
check to see how the rx mode is set up as it may be set to manual it should be auto.. this means if a fax comes in you will have to lift phone or pressthe start button to receive the fax in manual mode whereas the auto or fax mode will turn the fax on automatically
In the last statement you said you RX faxes from other sources? which means you can't RX from one or a certain source??
1- could be area code
2-could be your memory is almost full and their faxes are too long