Panasonic KX-FL541 Plain Paper Laser Fax Logo
Posted on Jan 07, 2009
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Machine reads "document jammed"

The machine read document jammed but there is not jam !! i am able to receive faxes but i cannot send them. i have taken the drum out and opened the machine and see nothing in there. i keep getting an error report that reads "document jammed". HELP !!

  • daidriloduca Mar 18, 2009

     fax says document jammed 10pages in memory, I've cleared the jam how do i fax pages in memory

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  • Expert 221 Answers
  • Posted on Jan 07, 2009
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Its the problem of the rollers which pulls the papers they r worn out.I've seen this before repairing computers and asked about fax machines while I am there. There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.  

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If you are sending the fax using ADF, there may be the document jam, Open the ADF cover check the path for any foreign objects.
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Also this may happen to the other end fax machine, better you do a test copy from ADF and Platen glass. and confirm your fax machine is ok.
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The error message that you are getting means there's a jammed paper inside the machine particularly in the feeder. This may also appear if the panel is not closed securely. Try to open the control panel and look for any pieces of jammed paper or debris. Closed the front cover or the control panel, it should display the regular screen date/time. Once you have the regular screen load the document on the feeder, the display should change and should ask you to enter the fax number.
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