Question about HP Wireless Optical Mouse

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New hp wirless mouse quit working

Had mouse for less than a month use for 2 days and it quit working. Can't return as husband thredw away container and I lost receipt.

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Oh, you need to buy a new one or pay for repairs. You should have kept the warranty receipt for free replacement. Also, check the expansive HP Support online. It is just great. It has helped me personally out of many troubles.

Posted on Jan 07, 2009

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Posted on Jan 02, 2017

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MX700 mouse Working this morning then quit this afternoon. I put new batteries in it.(mouse is about 5 month old) Updated the drive for it still nothing the cursor just sit in the center of screen. I...


The new router could very well be causing wireless interference. Try moving the router away or turning it off and see if the mouse works. If it does, try changing the channel number on the router to see if that is causing the problem as it's possible both the mouse and router are using the same wireless channel and clashing. You can usually find the channel option in the Wireless Settings page of your router setup web interface.

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My Logitech mouse isnt working. I tried fixing it, cleaning it, the usb is connected properly. It was fine before, then it started being messed up, I found unplugging and replugging in the usb plug thing...


This is actually a good mouse. Since it is optical, there should never be a need to clean it unless you get some dust bunnies or gunk up inside.
You may be experiencing RF interference, probably from a nearby cellphone, WI-FI, or bluetooth device. Make sure you keep other RF sources clear of your laptop and mouse. Try using your keyboard and mouse ten feet (3 meters) away from any other RF devices, then try halving the distance, then halving it again, etc. until you have problems again. Often I see people with laptops and their cell phone right next to it... and yes, this can and will cause problems.

I personally steer away from cordless keyboards and mice since they do require CPU resources to operate- slowing things down some, plus the added problems with RF interference that can be very difficult to predict or prevent.

Feb 18, 2011 | Computers & Internet

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Batteries on my labtec wirless mouse last only 10 days, what could be the problem?


Get some rechargable batteries. 10 days is quite good, I change mine about twice a week but the PC is in constant use!

Apr 04, 2010 | Labtec Wireless Desktop Keyboard/Mouse...

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My wireless mouse will not work, I forget how to 're'-pair it. It was functioning normally before i left home for a couple of days. Both the mouse and the other part (that goes into the usb port) are...


1. Try unplugging usb device and replugging in (I'm sure you already did that) LOL
2. Uninstall device driver
3. After uninstall plug in USB device
see if that works

Nov 14, 2009 | BenQ M310 Wireless Mini Optical Mouse

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Needs new abtteries too much


Give this link a shoot for troubleshooting. Also, make sure you have brand new Energizer batteries...they are good for Wireles mouse.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=431156&prodTypeId=329290&objectID=c00006821

May 22, 2009 | HP P2360AA Keyboard/Mouse

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Hp wireless mouse model #m971au pointer stopped working


Make sure your batteries are good and then, Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

Jan 14, 2009 | HP Wireless Optical Mouse

1 Answer

New wireless mouse quit working after 2 days.


Hi bobbii1968,

  1. Try replacing the batteries. Do not use alkaline batteries. Use ordinary Eveready battery.
  2. Check polarity when placing battery in mouse
  3. Ensure red infrared light is on. If on, there is hope in getting the mouse to work
  4. Plug in USB wireless receiver.
  5. Press button on receiver and below the mouse.
  6. This should work fine.
Update us again if the above does not work?

Thank you for taking time to read this.

Jan 07, 2009 | HP Computers & Internet

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Try another wireless MAC mouse to check to see if it has failed. If the new one does not work, then the wireless receiver in the computer is not responding and will need service.

I am assuming that you checked to see that the mouse set-up is enabled.

Jerry G.

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Hp optical ps/2 3 button wireless mouse


have you tryed to reconnect it?

I supose you put the same type of batterys in? same voltage and so on. it might be that the mouse doesnt get enought power.

Apr 30, 2008 | HP Wireless Optical Mouse

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