Question about Dell Latitude D630 Notebook

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More information about submitted problem.

OK. I think I should explain the problem more. I did not change any of graphic card or it's driver. The laptop just suddenly hangs and screen goes to a green color fixed and collapsed shape image of the latest windows screen with vertical dash lines. It needs a force shut down and when it begins to reboot, the LCD goes on but I can just see a dark black image. Even the boot screen (the first image in boot process) is not shown but I can understand that the windows is starting up and the laptop is working. In this situation, when I connect it to an external monitor, a very bad quality image is shown and the rest is like to which I explained before. Therefor I myself think that it must be a hardware problem (because it doesn't show any image even boot screen which is not related to any windows software or driver). But I can not recognize which hardware has problem and what can I do? Please help me if you can.
Regards

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  • b_afzali Jan 07, 2009

    yes it is under warranty but ..... they could not solve the problem during the last month! thanks for your attention.


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You have a failing video card or chip, you will have to determine whether you have a video card or a video onboard chip... if it is a card, you can replace the card.. if it is a chip, you need to replace the motherboard, or attempt a "rebake" of the video chip to the motherboard.

Posted on Jan 07, 2009

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