Question about Office Equipment & Supplies
He hold letterhead paper in tray 2 and plain in tray 1. We continually find that when tray 1 is empty the machine automatically draws from tray 2 meaning all the copying is useless and is waste of letterhead paper.
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Posted on Jan 02, 2017
SOURCE: Paper Tray Settings
You have Auto Tray Switching acticated (ATS). Unless you specify each tray/paper with different settings it will switch.
Go in to the utility menu and you can find this in the paper tray settings area I believe.
You can turn this off completely to avoid this in the future.
If you look around you can even just tweak the settings for this, but in your case i would just shut it off.
Posted on Jun 06, 2008
Do a paper path test from each tray in diagnostics on the control paneland check Printer Properties for PAPER HANDLING
Posted on Feb 17, 2009
1) When the printer receives a print job, it selects the tray by trying to match the requested paper type and size with what has been loaded in the trays. Using an “autoselect” process, it searches all available trays for the paper that satisfies the request, starting with the bottom tray and ending with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/size.
2) If paper is loaded in tray 1 and tray 1 is set "TRAY 1 TYPE=ANY" and "TRAY 1 SIZE=ANY" on the
Paper Handling menu, the printer will always pull paper from tray 1 first.
Posted on Dec 10, 2009
SOURCE: Printing from wrong tray
I have the same problem Peter with my Phaser 8560. Xerox Tech Support has been no help. I've even updated the firmware on the printer and it still won't print to the right tray, even though I have everything setup right on both the client side computer and within the printer itself.
Posted on Dec 08, 2010
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Set tray (3? ) or other non standard paper type trays to type setting of letterhead and set normal paper tray (2) paper type to plain .
You do this on printer keyboad find menu then find paper handling, tray xxx, paper type. xxxx...set or tick
Via operations panel you can also printout current settings too to see if you have done the change if you do one before and after
There are other settings on your printer that can effect this and driver configuation and doc type setting on pc that can effect this also but try step above first and report back if still having issues. Is it run by a server? Do you abity to change driver settings on your pc?
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