Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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Computer suddenly not recognizing relatively new WD MyBook 640GB

I bought this external hard drive about 6 weeks ago and installed it just fine. Have been using it (only about 50GB) for 6 weeks with no problems. Today a notice appeared from Memeo Autobackup and Memeo Autosync that my trial period had expired. I have never used this software, which came as part of the MyBook, and thought nothig of it. I was uploading photos from the MyBook to the internet tonight, and suddenly my computer completely froze. Ctrl+Alt+Del didn't work. I eventually re-started it by holding the power button in andit booted back up, but no longer recognized the hard drive. I'm not super technically-oriented, so any help would be greatly appreciated! I really don't wanna lose my music and photos... help! Thanks!

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Just a shot in the dark, but ..., shut down your computer and unplug the drive. Turn the hard drive off, then back on. Plug it back into the computer and restart. If it doesn't pop up, restart your computer this time with it plugged in.
Is there any noise coming from the drive? Is the green light on the front?
The same thing happened to me and the same drive, but 500gb. I did the above and it fired right back up again. You may have to delete the trial version from the drive if it on there, or from your computer if you had originally installed it.

Posted on Jan 08, 2009

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