Question about HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Printer jams My paper jams after moving about 3 inches. I have pulled out the tray and tried to fix it but it continues to jam.

Posted by on

  • Evelyn Mann May 29, 2007

    Thank you so much. I pulled off the back of the printer and found a little part of a piece of paper caught in there. I am sure that is what was stopping my paper. Now unfortunately I have another problem. Every time I try to print something it says "error printing". I tried to troubleshoot and got the showpage to print so I know that the printer and computer are connected. In the control panel by my printer it says ready and the "offline" is not checked. I did notice the printer port is DOT4_001. It says that the LPT... port is the most common. I just can't figure this out. Thank you for your help



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has answered 200 questions.

  • Expert
  • 254 Answers

Have you checked the paper path for anything which might be lodged there? A small crumpled piece of paper, paper clip, or even some broken piece of plastic from inside the printer itself. Are the rubber rollers extremely dirty/covered with paper dust? Depending on the design of the printer, one set of rollers may be spring loaded, and if the spring is broken, disconnected etc, the tension on the roller of course goes away. Anything like this will prevent proper paper movement through the printer

Posted on May 29, 2007

  • Merwyn Bolles
    Merwyn Bolles May 29, 2007

    Check your cabling if you haven't already done so. Is this printer USB or parallel port connected? If parallel, double check that the connectors are properly seated at both the computer & printer.

    I assume you are using MS Windows?

    I've seen a problem similiar to what you are experiencing. An employee at the school where I work brought in an HP all in one, and his computer- I couldn't get the thing to print. Even tried subbing a different hard disk, & doing a fresh XP load, along with a fresh driver load. After a BIOS update on the computer, things suddenly began working, but I'm not really sure that was the problem. I had tried the printer on my Dell office machine, and the thing functioned fine. I tried a different printer on his computer- you guessed it, printing was fine. I wonder if the real problem is in HP's drivers, but I don't think I found anything on HP's site regarding such an ailment. Do a Google search "HP G85 no print" and see if you can find something.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

When printing documents no matter how few or how many pages, paper gets stuck in the middle of printing.

Try using regular paper on unit as specified by Samsung. If that does not resolve the issue then the hassle lies with the paper feed mechanism. Often a good cleaning of all the rollers in the path can take care of the issue.

Aug 24, 2015 | Samsung ML 2525 BW laser Printer


Canon ImageClass MF3240 paper jam fix

The Canon ImageClass MF3240 continues to show "paper jam" error even if someone followed all the possible fix to remove the jam. After clearing the paper in all access doors (both front and back), the printer still gives the paper jam error. Also, if you have tried restarting the printer several times to no avail and the red light keeps blinking, here is the fix to what is most probably been causing the paper jam problem of Canon ImageClass MF3240.

1. Turn off the printer and pull out all plugs and power cord that is attached to your printer.

2. Remove the paper tray at the bottom and let the printer lie at its back so that you can see underneath.

3. Get a flashlight and look closely for the sensor located underneath the printer. The sensor is located in a small square hole, just above the small black plastic "lever" (looks like a small hockey paddle) on the left side of the gray rubber roller. Move the lever so that you can freely look closer on the hole.

4. Notice because there could be a tiny paper shred stuck inside and this causes the sensor to detect a paper jam.

5. Get a small tweezer to remove that paper out.

6. Next, let the printer stand normally and return the tray back.

7. Re-plug all cables and start your printer. That's it!

on Jan 07, 2010 | Office Equipment & Supplies

1 Answer

Paper jam

Have you tryed replacing replacing the pick up rollers? Also make sure that the paper guides are snug against the paper.

Jul 06, 2013 | Brother MFC-7820N Printer

2 Answers

Light is flashing on Resume on my HP Deskjet F2110 All-in-One printer scanner copier. What does that means?

Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.
  2. Press the RESUME button.
    • If the paper jam is cleared, skip to Step Four
    • If the paper is still jammed, continue on to the next step below.
  • If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.
  • After removing the paper, check to make sure no scraps of paper are stuck in the printer.
    • If the paper jam is cleared, skip to Step Four.
    • If the paper is still jammed, continue on to the next section.

  • Step two: Clearing a paper jam from the back of the printer

    If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.
    1. Unplug the HP All-in-One.
    2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door


    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Replace the rear door. Gently push the door forward until it snaps into place.
    3. Press Cancel to continue the current job.
      • If the paper jam is cleared, skip to Step Four
      • If the paper is still jammed, continue on to the next section.

    Step three: Lift the front cover and slowly remove any jammed paper

    1. Unplug the power cable.
    2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door


    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Close the print cartridge door.
      Figure 3: Closing the print cartridge door

    1. Plug the power cable into the HP All-in-One.
    2. Turn the power on.
    3. Press Start Copy Black or Start Copy Color to continue the current job.

    Step four: Verify the print cartridge carriage can move freely

    1. Unplug the power cable.
    2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="" alt="">
      NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
      • If the carriage does not move, continue with the next step below.
  • Remove the print cartridges.
  • Step five: Reload and test the printer

    Once the jammed paper is removed, verify that the printer is still functioning properly.
    1. Reload the printer with plain paper.
    2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
    NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.
  • Gently move the print cartridge to the far right of the printer.
  • Remove the paper from the paper In tray, but do not remove the drawer.
  • Remove the rear access door.
  • With your fingers, rotate the rollers "up" three full rotations.
  • Push the rear access door back into the printer until it snaps firmly into place.
  • Replace the print cartridges.
  • Plug the power cable into the HP All-in-One.
  • Turn the power on.

  • Step six: Service the printer

    Perform all the steps mentioned above. If the problem continues, service the printer.
    Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.
    • Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
    • Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
    • Do not add paper while the product is printing.
    • Remove printed pages frequently.
    • Do not use paper that is too thin, too slick, or that stretches.
    • Do not use torn or creased paper. Used paper might cause jams.
    • Make sure that the rear access door is securely fastened.

    Jun 17, 2011 | HP Deskjet F2210 InkJet Printer

    2 Answers

    Had paper jammed - removed jammed paper - but nerror light still on

    Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
    First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.

    Paper is jammed inside the paper tray:
    1. Pull the paper tray out of the machine.
    1. Pull out the jammed paper to remove it.
    1. Reload the paper in the paper tray.

    2. Reinstall the paper tray.

    Paper is jammed inside the machine:

    1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
    1. Re-insert the jam clear cover.

    2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

    3. Remove the jammed paper.


    4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.


    5. Gently move the print head to the center.


      Note Be careful to not force the print head to move.
      If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".

    6. Examine under the print head. If anything is found, remove it.


      Note Use a flashlight if necessary to check thoroughly.

    7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.


    8. Reconnect the power cord and telephone line.

    Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

    If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".

    Thanks for using fixya......

    Oct 26, 2010 | Brother Office Equipment & Supplies

    2 Answers

    On tray 3, the bottom one, it trys to grab the papaer, then says paper jam. But theres no jam.


    The pickup rollers on your tray are worn out. If you pull out the tray and look at the pickup rollers they should have a rough surface and your are going to be smooth. The printer is trying to pickup the paper but can't so the printer thinks the paper is jammed. You will need to replace the rollers, a very easy thing to do. We sell the set of pickup rollers for $6.95 shipped.
    Contact us at 318-447-9040 or if you need a set.

    I hope this helps, if so please rate our solution.

    Corporate Computer

    Dec 21, 2009 | Lexmark Optra T614 Laser Printer

    4 Answers

    Paper jamming in printer. Pulling one side before the other causing it to jam... Brand new, bought Sunday

    Fixing a printer paper jam
    When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
    1.Turn off the printer.
    2.Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
    3.Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
    4.Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
    5.Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair.
    * To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
    Preventing a printer paper jam
    As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.
    •If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
    •Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
    •Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
    •Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
    •Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

    Jun 24, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

    2 Answers

    HP 4200 printer paper jam. No paper is jammed

    OK, if the printer says jam but no paper inside and prints after you open and close the cover the paper likely never made it out of the tray. Or the machine thinks the page never made it out of the machine.
    As far as input check your rollers 1 in the tray and the pick up roller in the machine if you don't have alot of pages on the machine these likely OK.
    Next (and this I have found often) check the paper back stop in the tray. This is the guide to set the length of paper. If it is set just a little long the roller cannot catch the edge of the paper. Sometimes the teeth the guide sets in are broken or worn.
    The output would be the sensor in the fuser replace fuser.
    Hope this helps

    Feb 19, 2009 | HP LaserJet 4200 Printer

    1 Answer

    Continuous paper jam when i try to print

    Hi ,
    Follow the steps below -
    1. check the media / paper compatibility. It sould be as per hp :
    Paper tray capacity Type Weight Capacity Input tray Capacity Output tray Plain paper 60 to 90 gsm (16 to 24 lb) 150 50 (20 lb paper) Legal paper 75 to 90 gsm (20 to 24 lb) 150 50 (20 lb paper) Cards 200 gsm (110 lb index max 30 30 Envelopes 75 to 90 gsm (20 to 24 lb) 20 10 Transparency film N/A 25 25 or fewer Labels N/A 30 30 4 x 6 inch (10 x 279 mm) Photo paper 236 gsm (145 lb) 30 30 8.5 x 11 inch (216 x 279 mm) Photo paper N/A 20 20 Paper sizes Type Size Paper Letter: 216 x 279 mm (8.5 x 11 inches)

    Legal: 216 x 356 mm (8.5 x 14 inches)

    A4: 210 x 297 mm

    A5 148 x 210 mm

    Executive: 184.2 x 266.7 mm (7.25 x 10.5 inches) Envelopes U.S. 10: 105 x 241 mm (4.125 x 9.5 inches)

    A2: 111 x 146 mm (4.4 x 5.8 inches)

    DL: 110 x 220 mm (4.3 x 8.7 inches)

    C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency films Letter: 216 x 279 mm (8.5 x 11 inches)

    A4: 210 x 297 mm Photo 102 x 279 mm (4 x 6 inches)

    127 x 178 mm (5 by 7 inches)

    Letter: 216 x279 mm (8.5 by 11 inches)

    A4: 210 x 297 mm (8.27 by 11.7 inches) Labels Letter: 216 x 279 mm (8.5 x 11 inches)

    A4: 210 x 297 mm Custom 76 x 127 mm up to 216 x 356 mm (3 x 5 inches up to 8.5 x 14 inches) Print margin specifications Paper size Top Bottom US Letter

    US Legal 1.8 mm (0.07 inch) 3 mm (0.12 inch) ISO A4

    ISO A5

    JIS B5 1.8 mm (0.07 inch) 6.0 mm (0.2 inch) Envelopes 1.8 mm (0.07 inches) 14.3 mm (0.5 inches) Cards 1.8 mm (0.07 inch) 6.7 mm (0.3 inches) 2. paper should be placed to the right of the tray and a little inside with a min distance within the papers of .1 mm
    3. open the rear access door of the printer (with grids) on the back and reval the rollers. Take a slight moist cloth ( not cotton ) and clean the rollers with it by moving them 4 times upwards. the cartridge door ad observe the thin plastic strio on top of the steel rod on which the carriage moves. Take a small piece of paper and hold the strip with it ands swipe it once witout applying much pressure as it could come out in any direction and as much as you can
    5. make sure you replace the cartridge if its refilled. It could provide obstruction.
    move the carriage 4-5 times continuously with as much speed and make sure there is no obstruction in the carriage movement.
    6. press set up button on the printer panel - go to print reports - ok / enter - self test report - see if the paper jams. If not good.. If yes take a look into the next step.
    7. pull out the power cable directly from the printer. Press and hold # and 6 button on the printer and insert the power cable and do not release the buttons till you see te display glowing blank or some processing happening. Release the #6. If the printer turns off then press on the power button to turn it on. Continue with country and language settins as apprpriate. Choose your country during this reset. Complete the alignmet then. Take a printout to see if the paper jams again.If yes - the printer definitely needs servicing.

    Apr 08, 2008 | HP Officejet 7210 All-In-One InkJet...

    Not finding what you are looking for?
    HP OfficeJet G85 All-In-One InkJet Printer Logo

    64 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers


    Level 3 Expert

    102366 Answers

    Ben Johnson

    Level 3 Expert

    685 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides