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Erasing emails is done through the service provider, not the phone itself. The Samsung SCH-U310 Knack is a Verizon phone, therefore pressing "7" erases the voicemails. You must access the voicemail and allow each message to start before pressing 7 to erase it.
Setting Up Your Voice Mail from page 10 in your manual: Voice mail allows callers to leave voice messages, which can be retrieved any time.
Note: Once your voice mail account has been set up, you can use the Voice Mail folder (under the Message menu) to view details of voice messages in your voice mail box.
1. In idle mode, press and hold the key or dial your own mobile number to dial voice mail.
2. Follow the prompts in the new user tutorial to setup your mail box.
Listen to voice mail 1. In idle mode, press and hold the key or dial your own mobile number to dial voice mail. After connecting, you will hear your voice greeting. 2. Interrupt your greeting by pressing . 3. You are then prompted to enter your password.
Hope this helps, let me know if I can help you with anything else. It would be very kind of you if this does work for you to please rate me or leave a short note. I would really appreciate it. Thank you for your time. JimmyC
Call your cell phone number (from any phone) and press * key while your current message is playing. You will then be prompted to enter your password followed by the # key. From there you should press 3 to access your greeting. Press 2 to re-record your greeting.