Question about Fax Machines

1 Answer

Hi, i have 2pcs of canon iR2016 Digital copiers which displays error codes of E246 AND E247. these errors are not in the service manual, please help

Posted by on

  • Nathaniel Eric Mensah
    Nathaniel Eric Mensah Jan 09, 2009

    thanks for your information, but do you mean there is nothing i can do to resolve the problem or to clear the error code 246 and 247.

    please what can be done to get the machine working, or as you stated, i have to get a new counter memory pcb to replcace the old one.


×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 100 Answers

Sir i am a Canon trained tech. I just checked our website and my service information. I found the following. I suspect someone has been working on these machines or swapped some parts around.

Page 1 of 2
MODELS AFFECTED / SERIAL NUMBERS AFFECTED:
Digital Copiers, Including All imageRUNNER Products
SUBJECT:
Information About The New Soft Counter Circuits
GENERAL TECHNICAL INFORMATION
GENERAL:
This Technical Publication presents information about the new Soft Counter circuit that replaces the mechanical counter
used in the past. There are three (3) PCB’s associated with the new Soft Counter circuit; the Counter Memory PCB,
Main Controller PCB and the Serial Number PCB. A description of their function is provided below. Use this
document as a reference for current and future models that use the Soft Counter circuit.
Counter Memory PCB
On the latest Canon digital copiers, such as the imageRUNNER 5000, imageRUNNER 8500 and imageRUNNER 2200
series, there are no mechanical counters. Instead there is a Counter Memory PCB. This PCB is usually mounted on the
Main Controller PCB with one screw. The Counter Memory PCB is imprinted with the serial number of the machine
the first time power is turned ON and cannot be moved to another machine. Attempting to do so will generate an E246
error code. In the event of a Counter Memory PCB failure, a new one from stock (see Note 4) can be installed into the
machine. At that point the Main Controller PCB will transfer its present total count as indicated in “Counter Check” on
the control panel (recorded the last time power was turned OFF) to the new Counter Memory PCB and the total counter
will increment from that count on. Never attempt to operate a machine without the Counter Memory PCB
installed!
This may generate an E245 code, which can only be cleared by “zeroing out” the Main Controller PCB by
one of our A.P.R.F.’s (Authorized Parts Repair Facilities).
Main Controller PCB
The Main Controller PCB, aside from performing other tasks, retains the total count by means of SRAM with a battery
back up after power has been turned OFF. If, however, the Main Controller PCB has been replaced with either a new
one or a used one, it will read in and record the total count from the Counter Memory PCB retained the last time power
was turned OFF. The total count will then increment from that count on.
Note 1:
Even though the total count will be the correct value for that machine after replacing the Main Controller, the soft
counters in Service Mode will not. If a new Main Controller was used for the replacement, then all soft counters in
Service Mode (service counters in “Counter Mode”) will be zero. If, on the other hand, a used Main Controller was
used for this replacement, the soft counters previously recorded on that PCB would be shown. At that point it is
advisable to clear these values in Service Mode using Function>Clear>CNT-MCON.
All Main Controllers sent to our A.P.R.F.’s for repair will be “zeroed out” before being sent back to the dealer.
Page 2 of 2
GTI-T151
04-30-02 GT I
Note 2:
The Counter Memory PCB and the Main Controller PCB should never be replaced simultaneously!
This will
generate an E354 code and assistance from the Canon Reseller Technical Support Center Hotline will be required. If
the Main Controller is sent to one of our A.P.R.F.’s for repair, you must remove the Counter Memory PCB
before sending it out!
Failure to do so will only increase down time for your customer.
Note 3:
If the Main Controller PCB is replaced, ensure that connector J1023 is connected. If it is not, an E350 will be
generated.
Serial Number PCB
The Serial Number PCB’s main function is to identify the machine’s serial number. This PCB cannot be moved to
another machine.
Attempting to do so will generate an E355 and assistance from the Canon Reseller TechnicalError codes not listed in the Service Manual:
There are various error codes that are not listed in the Service Manual. Canon U.S.A., Inc. reserves the right to treat
these error codes as Proprietary Information. If you encounter any of the following error codes, contact your Canon

E245 E246 E247 E350 E354 E355
Note 4:
Please be advised that Canon U.S.A., Inc. treats the Counter Memory PCB and Serial Number PCB as “restricted” parts.
When a dealer orders these components they will be asked to provide the reason for their replacement, and the original
PCB will have to be returned to Canon U.S.A., Inc. for evaluation.

Posted on Jan 08, 2009

  • Mike Jan 09, 2009

    Sir there is nothing you can do. You must involve a ceterfied canon technition who has access to Canon t4echnican support. As in a dealer who sells and services these machines. This is MAJOR problem and there is nothing you or i can do about it. These machines need checked and serviced by an Authorized service center and a senior technician. There is nothing more I can do. Sorry.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

Error code C440


Toshiba eStudio 355/455 Full Service Manual - Tradebit.com

https://www.tradebit.com/.../155135538-toshiba-estudio-355-455-full-se...
Download Toshiba eStudio 355/455 Full Service Manual ... Configuring DepartmentCodes Configuring ... TSB-1013: C440 Error - Countermeasure .... DIG-ACC-145: MJ-1025 Bracket Change to Enable Installation on e-STUDIO205L/255/305

Aug 08, 2015 | Toshiba E-Studio 305 Digital Copier

2 Answers

Notes on error 030 on canon np 6317


Hi
This error code refers to "Total counter disconnected or open" but doesn't give an immediate solution (one assumes reconnection would clear it.) The page can be found here:
Error Codes Canon NP6317 Code E030
and also by changing the drop down menus along the top of the page you can view other errors for your machine and for other models and makes. You can also use the link to get a Service Manual for your machine.

Dec 17, 2014 | Canon NP 6317 COPIER FOR 220 VOLTS ONLY

1 Answer

My photocopier km 3060 displays error code c0120.what is the problem and the solution


Hi
I have found a list of error codes at the link below and your code is described as;
Drum EEPROM error Reading from or writing to EEPROM cannot be performed. Poor contact in the connector terminals. Defective drum unit. Error Codes Kyocera Mita KM3060
It looks therefore like a drum unit problem which probably requires a replacement drum unless you can check and improve the contacts in the connector terminals.
Hope this is helpful, if so would you please register that with Fixya
Cheers

Oct 17, 2014 | Kyocera Km 3060 Digital Copier With...

1 Answer

CANON IR2016J SERVICE MANUAL


hello friend, you can find the canon iR2016J service manual in below link:

Canon iR2016 J service manual:
http://goo.gl/rlnoO8

thanks

Jun 10, 2013 | Fax Machines

1 Answer

I have canon IR-2270, it does not work properly, its screen shows this error message: E000003-0000 please let me know what does it mean and how to solve it. thanks.


Hello,
the E003 is error code related to fixing unit trouble, in this case with temperature that is too low after the copier is out of standy mode.

You can try to reset the error over service mode:

press asterix key (*)
press 2 and 8 and hold for 3 sec
press asterix key

Choose: COPIER-FUNCTION-CLEAR-ERR, turn the copier on and off again.

If this doesn't helps, you need to replace the fixing heater and clear the error.

Aug 02, 2011 | Fax Machines

1 Answer

Please give solution for error 007


Hi,
which model are you talking about?

By the error code I presume Canon iR copier. If these is the case, the problem is in fixing film in fixing unit. To solve it You need to replace the fixing film.

Hope that helps!

Dec 28, 2010 | Fax Machines

1 Answer

Canon IR210s Copier - How do I get into the service mode to reset E007-01?


Error code E007 on an ir2016 means that the fuser film has a fault. The fuser film is the black sheet that melts the ink into the paper on the final stage of the copy process. It more than likely has ripped apart. You will need to call a service tech for this one. but initially try this:-- the fuser rollers (top and bottom ) have heat lamps in the core

there is a thing called a thermister ( temperature sensor) that could be bad
FIRST UNPLUG AND PLUG IN THEN TURN ON TO SEE IF ERROR GOES AWAY

If you are handy you could (by all means unplug the power form the copier to the wall or power source)
remove the cover protecting the heat lamps and remove the lamPs( they are long like a 13 inch straw( YOU WILL NEED A SMALL PHILLIPS SCREW DRIVER, PLIARS

do not touch the glass part with your fingers
inspect the filament to see if it is burned out.
---------One other suggestion before removing fuser lamps after unpluging then plugging in and turning machine on press * and # at the same time to see if this will reset the code.
---This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

Apr 13, 2010 | Fax Machines

1 Answer

When I turn on my toshiba e studio 35 digital copier it says call for service. What can I do to find out what's wrong and fix it


With the Call For Service on the display, press and hold Clear/Stop AND number 8 buttons......as long as this combination is held down, an error code will be displayed. What code are you getting?? Please let me know...

Jan 15, 2010 | Fax Machines

2 Answers

Error code e000007-0000 for a canon image runner 22006


You have a problem with the fixing film. It is not a case that you have to reset the machine and carry on. Replace faulty parts in fixing and then clear the code. Most probably you have a damaged fixing film.

Aug 22, 2008 | Fax Machines

2 Answers

Canon ir 2016 copier on display says ( Download Standby) thanks


We have a Canon IR 2016 J and in a beginning in the dispaly appears the message "Download Stanby" then after we replaced the PCB board appeared the message "System Error E354" what should we do to solve this problem, and if it is possible to send us the Service Manual with error codes for Canon IR 2016

Apr 18, 2008 | Panasonic KX-FB421 Plain Paper Film Fax

Not finding what you are looking for?
Fax Machines Logo

Related Topics:

723 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fax Machines Experts

CheckitRight
CheckitRight

Level 3 Expert

1349 Answers

Soulvisitor
Soulvisitor

Level 3 Expert

1113 Answers

Norman  J Weimar Jr
Norman J Weimar Jr

Level 3 Expert

5695 Answers

Are you a Fax Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...