Question about Lands Phones

11 Answers

I just bought a Uniden TRU9466 to replace another 2-line telephone in my home. So, the cord, phone jack and input on the TRU9466 (in the "1/2" line input instead of just the "2") should all be working properly since they had for years. However, whenever the TRU9466 is plugged in, my Comcast cable modem green LEDs flash. I can only get line 1 with a dial tone. Line two has no dial tone at all. When I unplug the TRU9466, all other 2-line phones in the house (about 4 others) work just fine on line 1 and line 2. I have tried other phone jacks in the house and even tried to connect the phone jack directly into the Comcast cable modem, only to get the same problem. I would assume, then, that the problem is with the phone. I searched through the manual and set up several functions. I'm not sure if the answer might be in a function called "Inuse Line Setup" and I played with a couple of settings and couldn't get it to work, so both lines are now re-set to "Type-A". Any ideas?

Posted by on

  • 13 more comments 
  • Pat DeFilippo Jan 07, 2009

    I just bought a Uniden TRU9466 to replace another 2-line telephone in my home. So, the cord, phone jack and input on the TRU9466 (in the "1/2" line input instead of just the "2") should all be working properly since they had for years. However, whenever the TRU9466 is plugged in, my Comcast cable modem green LEDs flash. I can only get line 1 with a dial tone. Line two has no dial tone at all. When I unplug the TRU9466, all other 2-line phones in the house (about 4 others) work just fine on line 1 and line 2. I have tried other phone jacks in the house and even tried to connect the phone jack directly into the Comcast cable modem, only to get the same problem. I would assume, then, that the problem is with the phone. I searched through the manual and set up several functions. I'm not sure if the answer might be in a function called "Inuse Line Setup" and I played with a couple of settings and couldn't get it to work, so both lines are now re-set to "Type-A". Any ideas?

    NOTE: I am trying to reply to CRTN regarding a question he asked, but can't figure out how to do it! The question was "do I have an internet filter installed", and my answer would be no (I think). I'm not exactly sure what an internet filter would be, but my Comcast 2-line phone service is provided via cable modem - so, an internet filter would make sense. Where would I get one, how much would one cost and would Comcast provide one for free?

  • Pat DeFilippo Jan 07, 2009

    Thanks, CRTN!

    I just checked the Wal Mart website for a 2-line internet filter and didn't find one, but I'll go to a local store in the morning, and then to a Radio Shack if they don't have one. I just did a web search and found a $17.95 2-line Suttle In-Line DSL Phone Filter, however I don't have DSL - I have Comcast Cable Modem. Will this still work? Would you happen to have any web links to check out 2-line internet filters elsewhere? Thanks again.

  • Pat DeFilippo Jan 07, 2009

    FKNSTART: Thanks for the idea of returning the phone, however I bought it online and that would be a pain. So, I'd rather buy a 2-line internet filter if it's a problem with my Comcast cable-internet-phone package.

  • Pat DeFilippo Jan 07, 2009

    Junoon007: Wow - I don't know what part you didn't get about EXISTING 2-line phones throughout my house and the fact that I am replacing one of them with the TRU9466. I've had 2-line phone service for over 10 years now, but didn't figure I'd need to mention that since the description very much covered that. Thanks anyway.

  • Pat DeFilippo Jan 07, 2009

    mohammed387: Thanks, but the modem wire must be fine because several other two-line phones in the house are working just fine. It's got to be something with this specific phone, like a missing internet adapter for cable modem, etc. Thanks for the thought, though.

  • Pat DeFilippo Jan 07, 2009

    CRTN: I haven't been able to buy the internet filter as of yet as it's now only 7:30am where I live and I posted the question last night at 11:30. Thanks for the Google search results for "cable phone filter" - there seem to be a lot of different filter types out there. I should be able to get to the Comcast outlet, Walmart and/or Radio Shack this morning to see if the internet filter is the answer. I'll let you know either way. Thank you.

  • Pat DeFilippo Jan 07, 2009

    technodeal: Thanks for the link to Uniden's FAQ for the answer, but the link didn't work. Please re-send it. Thank you.

  • Pat DeFilippo Jan 07, 2009

    ginko: Can these broadband filters and splitters be bought/obtained via Comcast directly? It seems as though they should. I have a Comcast return/repair outlet near my house and can possibly bring the phone to them first to see what's up. Thank you.

  • Pat DeFilippo Jan 07, 2009

    abhishek33: What does SRS stand for? I just checked for it in the TRU9466 Menu and Owner's Manual and couldn't find it. The problem is that line 2 doesn't appear to work and the phone, when connected, makes all the cable modem lights blink on and off. The audio quality itself, which I think is what you described by turning SRS off, seems fine. Thank you.

  • Pat DeFilippo Jan 07, 2009

    rockfixya: Thanks for re-posting the same answer from last night, but I think the problem is deeper than those three things. Thank you.

  • Pat DeFilippo Jan 07, 2009

    abhishek33: There is no "Store In" button on the Uniden TRU9466 handset nor base, and I just checked the manual for one as well. Are you referring to the right phone? I get dial tone on line 1 but nothing on line 2, and the cable modem green lights all blink.

  • Pat DeFilippo Jan 07, 2009

    acdr: What!?!

  • Pat DeFilippo Jan 07, 2009

    Benimur: Thank you for your help with this. Everything you listed from Comcast Cable internet/television/2-line phone service is all correct, except that it all goes through a cable modem that splits the services up. So, the phone jack does not come out of the internet router. The phone jack does, though, come out of the cable modem directly for both line 1/2 or line 2 (as does an I/O to go to the broadband router). When I plug the TRU9466 directly into the cable modem for line 1/2 on both ends, I can hear a dial tone for line 1 on both the TRU9466 handset and receiver. However, there is no signal for line 2 and, upon pressing it on the TRU9466, all the green LED lights on the front of the cable modem flash (they're all supposed to remain on). When I hook up line 2 out of the cable modem to line 2 into the TRU9466, I do get line 2 to work but not line 1 and the green LED lights on the cable modem flash as well. It might seem like the answer would be to simply hook up line 1 of the cable modem to line 1/2 of the TRU9466 and line 2 of the cable modem to line 2 of the TRU9466, but then all of the other 2-line phones in the house won't work (and they have been working for years) plus the cable modem is located on the second floor and I'm trying to use it via an existing 2-line phone jack on the 1st floor. Thanks again in advance.

  • Pat DeFilippo Jan 07, 2009

    abhishek33: Thanks for your detailed help, but I don't think we're talking about the same phone. I have the Uniden TRU9466, which is a 2-line phone. You are refering to a 4-line phone with buttons that this phone doesn't have on it. Thanks anyway.

  • Pat DeFilippo Jan 07, 2009

    Thanks to all of you for your help! After waiting on Uniden's tech support for an hour, it was finally realized that there is something wrong with the "1/2" input phone jack on the TRU9466 itself. I bought another one at a local store, plugged it in and it worked right away. Thanks again to all for your help.

×

11 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 449 Answers

I would say the phone is not compatible with this 2 line service, just a taught. OR you're not hooking it up properly,

Posted on Jan 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Initially, may I inquire who your telephone provider is? Or do you have a single account for TV, telephone and Internet?

If yes to the above, a couple of ideas that you may want to explore/consider:

  • you have a single Comcast subscription/account;
  • this is basically a cable subscription;
  • the cable provides High Speed Internet & Cable TV and Digital Phone;
  • technically, the single cable from Comcast would go to a splitter;
  • one end of the splitter would go to your home TV system/network;
  • the other end of the splitter would go to your cable modem;
  • the cable modem's output is an Ethernet cable that would go to a router;
  • the router would have several outputs and may even have WiFi;
  • one of the outputs of the router would go to a VoIP interface (most likely an ARRIS Touchstone Telephony Modem);
  • the output of the ARRIS Touchstone Telephony Modem would be two analog telephone lines;
  • the 2 telephone lines would feed the house telephone wiring.
Should the above hold true, then:
  • you do not need a DSL/telephone line filter/splitter;
  • it is either a telephone wire issue or a configuration/setting problem;
  • you can verify by hooking up only house Line 1 line first to Uniden Line 1/2 and check for dial tone. Note results;
  • disconnect from Uniden Line 1/2 and connect to Uniden Line 2. Note results.
Pls post back results.

Good luck and Thank you for using FixYa.

Posted on Jan 07, 2009

  • Louie  Role
    Louie Role Jan 07, 2009

    Thank you for responding and posting back those information.

    May I ask how many wires on each of the telephone wire, 2 or 4? Most telephone units wouold only require 2 wires. However, the RJ11 connector could accommodate 4 and therefore some telephone wires have 4. Normally, only the 2 centermost are required. Could you pls try sourcing/using the 2 wire type?

    Would appreciate another update.


  • Louie  Role
    Louie Role Jan 08, 2009

    Congratulations, what is important is that the unit is now operation and is compatible with your Comcast Systems.

    I was just wondering if zabedav really gave you the most informative assistance since the FixYa rating was given to him.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,913 Answers

U hve to doen rpograming
set code for geting tone in line 1 and 2
then save settings.

Posted on Jan 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,239 Answers

HI
Turn the SRS off in the menu, all it does is increase bass and other levels. I think it sounds better off any way. Note: I heard it only on some shows, after shuting that off i have never heard it again.

Posted on Jan 07, 2009

  • 2 more comments 
  • ABHISHEK.C
    ABHISHEK.C Jan 07, 2009

    First disconnect the phone and the telephone line for about 10 minutes to allow for the memory to clear. Then press the "store in" button once and then press a storage button repeatedly until the light stays on constantly. You should have a dial tone after that..................IF IT DOESNT WORK.
    On the bottom left hand side . You can press the button and then your extension button. The green light will go away from the DSS and on your phone. I hope this helps. 


  • ABHISHEK.C
    ABHISHEK.C Jan 07, 2009

     If your intercome LED is blinking red and green, then press: STORE IN, followed by "INTERCOM" followed by a free intercom# (i.e., any of the memory buttons 1 through 16 not already assigned to another telephone set). Then wait for the phone to go through its initiation sequence during which it searches each of the four possible lines. After that concludes, you should get dial tone on your active lines. :-)

  • ABHISHEK.C
    ABHISHEK.C Jan 07, 2009

    with the modem handling the PPPoE authentication, set the router up for standard cable modem. (basically a hardware reset on router will set that up). then change anything regarding firewall and such on the router.I'm not sure that matters with no link LED showing, but it might if the modem has been set to only allow a specific MAC to connect to it. 
    Then plug the router into the modem and see if it flies.

  • ABHISHEK.C
    ABHISHEK.C Jan 07, 2009

    LED LED Condition Corrective action
    Power OFF Check power cable connection to
    modem and power source
    Power Slow Blinking Unplug modem, wait at least 10
    seconds, plug modem back in
    Computer
    Link OFF Check cable connection between
    modem and computer
    Computer
    Link
    Slow Blinking, in
    unison with Power
    LED
    Unplug modem, wait at least 10
    seconds, plug modem back in
    Cable
    Link OFF Check cable connection between
    modem and cable jack
    Cable
    Link
    Slow Blinking, in
    unison with Power
    LED
    Unplug modem, wait at least 10
    seconds, plug modem back in
    Cable
    Link
    Slow Blinking, Power
    LED is ON
    Contact service provider; your
    access may have been restricted
    PipeLock ON
    PipeLock is ON, blocking Internet
    traffic. To turn PipeLock OFF,
    press PipeLock button until
    PipeLock LED is OFF.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

I confirm, you need a broadband filter, otherwise the phone will interfeer with your brodband.

You do not need a two line filter, that is difficult to find, just use a regular bradband filter, and use a splitter on the phone line socket, keeping the router connection seaparated by the filter.

If that does not work, then there may be a bad phone cable or phone is defective.

Posted on Jan 07, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 326 Answers

Just click the link below and follow the instructions
http://www.uniden.ca/uniden/en/faq/
thanks.

Posted on Jan 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,952 Answers

Check the networkline then tight the moderm line wire or reconnect the all connact of the wire

Posted on Jan 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,011 Answers

Sir,
You must have a 2-line subscription from your phone company to use the 2-line features

Posted on Jan 07, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 404 Answers

If you have just bought it take it back ,some things new dont allways work, as youve found out

Posted on Jan 07, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 679 Answers

There are some causes for it so check;;
1. check the jack may be have some damage.
2. check the wireing;
3. check out phone byusing a multimeter.

Thanks for using FixYa.

Posted on Jan 07, 2009

  • rockfixya
    rockfixya Jan 07, 2009

    did you check jack port?


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 716 Answers

Did You Install An Internet Filter On The Line?

Posted on Jan 07, 2009

  • 1 more comment 
  • Michael Fisher
    Michael Fisher Jan 07, 2009

    You Can Get Them At Wal-Mart For Less Then 10 Bucks

  • Michael Fisher
    Michael Fisher Jan 07, 2009

    Heres My Search Results For The Filters
    http://www.google.com/products?q=cable+p...
    Yes They Will Work For Cable



  • Michael Fisher
    Michael Fisher Jan 07, 2009

    I Hope It Solves Your Problem.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Need to cancel call forwarding


Call forwarding is a service provided by your telephone company, and the procedure varies from company to company. Please contact your telephone company for instructions on forwarding calls and cancelling the call forwarding.

Dec 21, 2012 | Uniden TRU9466 Cordless Phone

1 Answer

Lost phone manual, uniden d2997


I have a standard trouble-shooting routine for cordless phones. 1) Remove the battery from the handset (from all handsets for a multi-handset version). Then unplug the power cord from the base and wall outlet and also remove the telephone cord. Wait a few minutes and then reconnect the power and phone line cords. Reconnect the battery (ies) for the handsets. Make sure this connection is tight. Then make sure that the battery is fully charged (15 hours before first use) and register the handsets if needed. This is done by putting each handset onto the base in order for the D2997. Wait about 30 seconds for each one until you see the Handset Registered message. Make sure that you are within range of the base.

Next try a different telephone (RJ-11) phone cord between the base and the wall jack. Also check if the power adapter for the base is warm. For the next set of tests, I like to use an old corded telephone. Using a different phone, check if you get dial tone at the jack. If there is a dial tone, then the problem is with the Uniden phone. If the above trouble-shooting didn't help, then contact Uniden. These phones aren't meant to be user serviced.

If you do not have a normal dial tone, try another jack on the same telephone line. If there is dial tone at another jack, then you have a problem with the first jack. Otherwise find where your telephone service comes in. If you have a fairly new service, you'll find an RJ-11 jack. Plug your test phone into the jack and test for dial tone. If you have no dial tone or can't test your line, call your phone company. They will fix any outside problem for free. If it is an inside wiring problem, look at the visible wiring and determine if the wires are damaged. Open the jack (if only one is bad) and check for loose wires. There are two types of jacks. One secures the terminal wires with screws and the other uses a punch-down jack. For the screw type, strip additional insulation from the conductors, if needed, and then reconnect them. For the punch-down type, you will need the punch-down tool. It is available at many hardware stores in the wiring section. Use this diagram to check your jack wiring: http://www.lanshack.com/wire_phone_jack.aspx . If you can't see an obvious problem with the wiring, you may want a professional to deal with the wiring in the wall. Your telephone company will do this for a fee.
Uniden has the manuals for their DECT phones on their site: http://www.uniden.com/bin/venda?ex=co_disp-view&bsref=uniden&scat=dectphones_mnl . The manual for the D2997 is available here: http://www.uniden.com/content/ebiz/uniden/resources/ownersmanuals/D2997om.pdf .

I hope this helps.

Cindy Wells

Nov 26, 2011 | Uniden Lands Phones

1 Answer

I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...


There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

Jul 23, 2011 | AT&T EP5962 Phone

1 Answer

How do i record a message on a uniden tru9466.thanks


The TRU9466 isn't an answering machine. Please consult the documentation for whatever make and model answering machine you have on your phone line.

If you require further assistance, please reply to this post and specify the make and model of your answering machine.

Feb 22, 2011 | Uniden TRU9466 Cordless Phone

2 Answers

What is wrong when the phone says Check tel line?


The telephone cord may not be connected correctly.
  1. Unplug both ends of the cord connecting the wall jack to the telephone base.
  2. Insert one end of the cord to the TEL LINE jack on the base.
  3. Make sure that the cord is inserted correctly in the TEL LINE jack on the phone.
  4. When you insert the cord you should hear a click.
  5. Insert the other end of the cord to the wall jack.
  6. Make sure cord is inserted correctly.
  7. You should hear a click.

Feb 02, 2010 | Uniden DECT 6.0 Cordless Phone ID

1 Answer

I have a Uniden dect6.0 cordless phone, when I plug it into my phone jack ,the screen reads check phone line. So we have replaced the phone line with another brand new cord.Same thing. Can not get a dial...


When the "check phone line" message appears, it is referring to telephone service and not the wire. It appears that your phone jack is "dead" or that there is no working service in the home. Do you have another phone that you can use to check the jack? Is there another jack that you can plug the phone into for a test?

Nov 20, 2009 | Uniden Lands Phones

1 Answer

No dial tone


Please disconnect your cordless phones from telephone jacks throughout the home. The "line in use" is say that you have a short on the line, or a phone off the hook. So disconnect lines, then replug 1 corded phone in to check for dial tone. If working, continue to plug in 1 phone at a time(rechecking working one each time) to find the equipment that is causing you heartache.

Apr 21, 2009 | Uniden Cordless Phone

1 Answer

No dial tone, just buzzing noise - should be 2 line phone, 1 jack


What you need is a dsl filter since you are working off a splitter. You can usually get these for free from your phone company.

Mar 20, 2009 | Uniden TRU9466 Cordless Phone

2 Answers

We have recently purchased a brother mfc-240c, and as far as i no i have installed it correectly yet when trying to use the fax it dails a dead tone and continues to redail but doesnt send, and we...


make sure you have a dial tone by plugging a different phone into the jack. then make sure you have it plugged into the jack on the fax that says line.

Mar 08, 2008 | Uniden Cordless Phone

5 Answers

Can't hear caller


This problem often results from a defective handset cord--check the handset cord by switching it with a good one. If that solves the problem, replace the cord. With a portable phone, substitute a transmitter from another telephone--replace if necessary.

Jan 18, 2006 | AT&T 146 Corded Design Line Telephone

Not finding what you are looking for?
Lands Phones Logo

Related Topics:

102 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lands Phones Experts

kakima

Level 3 Expert

98694 Answers

Cindy Wells

Level 3 Expert

4800 Answers

yadayada
yadayada

Level 3 Expert

63291 Answers

Are you a Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...