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Re: printer keeps reading paper jam
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
That works - pushing card stock through. I had the same problem - always said "paper jam" even though there was no paper in it. I cut a piece of manilla folder the size of a sheet of paper and copied on it. As the printer grabbed it, I pushed it along and it copied. Then I tried to copy with regular paper and now it works!
We had exactly the same problem (and this printer had never been used before) - we fed a piece of thick-quality paper, applied a little pressure from the top edge as it descended, and 'voila' the printer has finally fed one sheet right through.
What it is NOT yet doing is aligning correctly with the top margin of the document - it is more or less cropping off the top portion, but I'm trying to finish taxes and this will darn well do for now.
These printers are cheap plastic junk, manufactured to make the trip to landfill as soon as possible. Damn Canon and all the other corporations making these trashy pieces of electronics. (I still have a LaserJet 5MP, and I'm sure HP hates me for it - circa 1995 manufacture). If I can figure out how to get printer drivers for OS 10.5 (mac) it will leave to see more service still. Grrrr.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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The Attention (red) light is blinking. There are six possible causes that will display the Attention light pattern:
-Paper out -Door open -Print cartridge missing -Paper jam -Paper sensor jammed -Duplexer error
Solution : After the cause of the problem has been addressed, pressing GO will cause the printer to attempt to recover from the cause of the error. If the printer is unsuccessful, it will continue to display the Attention message until the cause is remedied.
Pressing JOB CANCEL will cancel the print job and the printer will return to the Ready state (Ready light on) unless there is a paper jam still in the printer or the print cartridge is not in the printer.
the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
A common issue is moisture. As the relative humidity changes, the paper will absorb some of the excess moisture. (Ink jets don't get as hot as other printers; but they do have temperature changes during operation.)
Unfortunately, the only solution that I have ever found is to use paper from a just opened package. Try to keep only enough paper in the printer for a short duration of printing (1-2 weeks). Keep the rest of an open package of paper somewhere else where the temperature and humidity stays fairly constant.
It could be an issue with the printer, make sure that there is no paper jam or check for any tiny bits of paper is side the printer, that could cause the issue.
However try reseting the printer
Follow the below steps to reset the printer;
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One. This should fix the issue.