Have you tried removing the cover (inside the house).. there should be a program button, which you press, enter your code, and press again....don't forget to try your code before actually locking the door...
Hope this helps
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First, you need to have access to both sides of the lock (door must be open).
If you are technically able, you can disassemble the lock, remove the combination unit and take the cover off of it. From there you can determine the combination and then re-assemble. The instructions for this can be found online.
If you are not technically able, you should not attempt this and bring the lock to a locksmith or get a new one.
Try changing the batteries first. No the electronic combo would not be erased unless someone previously changed the combination. There is probably something causing the bolts to not retract. The lock may fail if there is any pressure on the bolts and or the door of the safe. Hopefully this information helps.
"If your lock is opening on every turn of the knob or lever, except upon entering a code, this may be a ZERO CODE. Before attempting to remove the lock from the door, refer to the troubleshooting procedures outlined at bottom of this document for a zero code symptom/solution
Solution: Follow the procedure for changing a combination except omit step 3 (do not enter the existing combination)."
I excerpted the above from the full instructions on how to change the code. If you don't have them, got to this link:
and go across from L1000 to the last column, "Tips". When you hover your mouse over PDF, two choices will appear; left click on the upper one, "Changing the code/..." to download it. The download will be a PDF file format. If you are unable to open it, you will need to download and install Adobe Reader on your computer. There is a link (Get Adobe Reader) at the top right of the literature grid. When you do get the download open, you will have the stepwise procedure and illustrations necessary-but don't forget to omit Step 3, if you believe that you have the ZERO code problem!
Good luck--and please provide feedback if this helps!
just boughy it and instructions got thrown away by accident . I have keys but no combination please advise..... Numbers on door that are tagged on is: BJ-285913* an another sticker that says 50310 BJ285913 please advise...
hi, on mine if you open the door their is a red button press and hold for five seconds, then release put new code in then press again for 5 secs turn thelock to lock position do not close the door, put in the new code and see if it ulocks, if so, bingo, DO NOT CLOSE THE DOOR TILL YOU ARE CERTAIN THE CODE YOU PUT IN WORKS, hope this helps, mine only has a four digit code but i think its the same set up.