Question about Canon MultiPASS MP730 All-In-One InkJet Printer

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Wrong cartridge message pops up and won't print because of it

While receiving a fax, the wrong cartridge message popped up. The ink levels were fine and it hasn't been acting up recently. How can I fix the printer/fax/photocopier? (It's a Canon H12269)

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  • fafdir Jan 07, 2009

    Thanks for the suggestion, but unfortunately I've just replaced the cartridges and the problem remains.....

  • doinamica Apr 30, 2009

    I replaced the cartridges but continue to get error message "put in cartridge"

  • paberry1220 May 11, 2009

    I have the same problem. Out of the blue, the "wrong cartridge" message came on. The ink was 75% full. I uninstalled the cartridges and cleaned the heads, shut off the computer and also the printer and the problems remain. Shot Canon off a notice and they recommended bringing it in for service. Service = same price of a new purchase.

  • Miller Samuel May 13, 2009

    wrong cartridge

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  • 318 Answers

Even with new cartridges sometimes the pc board that is attached to the cartridge can get dammage,replace the faulty cartridge.

Posted on Jan 07, 2009

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To fix this error is much easier than it looks. Unplug the printer power. Move the ink cartridge cradle to the left. Over to the right you will see a small pad about 1cm square. This pad and the area around should be covered with ink. Get a cloth and press down on this pad - it's not fixed so should come away with the cloth, otherwise use tweezers gently. Squeeze the pad several times between your thumb and forefinger while inside the microfibre cloth to remove ink build up. Then when not much ink comes out on the cloth, clean the area in the printer around the pad so that looks free from ink too. Then position the pad back in place, move the cradle back into position, plug in and switch on - should work fine now.

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Why won't the fax work? If it is giving you an error message, what is the message?

If you are not getting a dial tone when faxing, unplug the fax from the phone line and plug a working phone in, and see if the phone gets a dial tone. If it doesn't, there is a problem with your phone line.

You can also try plugging the fax machine into another phone line. If the fax works on that line, then there may be a problem with the first line.

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