Question about Compaq Laptop / Notebook Video-336970-001 (336970001) CD-ROM Drive

2 Answers

CD drive is not reading.

I think that it stopped spinning. The Laptop recognizes it is there and has the correct drivers but it states that the "drive is not ready" for any and all attempts to access it. Can you tell me how to repair this myself or is it a lost cause?

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Re: CD drive is not reading.

This sounds similar to what happened to my compaq. They sent me a new drive since it was shot after only a couple months. You can download Belarc diagnostic software and send them the results to see what they say - you should find it on their website.

Posted on Aug 15, 2007

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Re: CD drive is not reading.

How do know the drive is not spinning the disk? 'Drive not ready usually indicates that it is a firmware/software malfunction. Reomve the drivers shut the machine down, restart re install the driver Tell me what happens

Posted on May 29, 2007

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1 Answer

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Since it is new, I assume it is covered by a warranty. Then ask the seller where you bought it. They have to replace or check that for free.

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