Question about RIM BlackBerry Curve 8310 Smartphone

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My trackball is stuck down.

It works fine but when i press it down the actual "ball" doesnt go down.

But still selcets anythings.
Its kind of irritating.

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  • Anonymous Jan 20, 2009

    My trackball on my blackberry works in all directions and I can select things, But the trackball won't move down

  • marcntyme Feb 12, 2009

    My trackball on my blackberry curve 8330 won't move down. Left and Right are ok, as is select?


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  • 152 Answers

Good evening!
My Blackberry does the exact same thing. The trackball will scroll around, and it will select what I wish for it to select but it won't actually "click" or move into the phone.
The phone itself has a built in mechanism underneath, near the trackball and is very fragile and if it is broken, the pushing in or "click" will not occur anymore.
Unfortunately this mechanism is not replaceable without taking apart the phone itself. You can contact your service provider for a replacement, but I, and many others, are just living with the problem.
Hope this helps you out!

Posted on Apr 06, 2009

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Track ball on my blackberry curve is sticking

Debris gets stuck under there. Get a can of "forced air" blow it on there while rolling the ball. If that doesnt get it out.. There are youtube videos on how to take the trackball out and clean it, but be careful. The 1st time I did that, I broke a lil prong off the housing trying to get it off.. and some of the parts are very tiny, and try to roll away. So be cautious if you go that route.

Jan 04, 2010 | RIM Blackberry Curve 8300

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Track ball requires multiple press to get it to do anything

Hi, to change the trackball or trackpad sensitivity of the BlackBerry smartphone, complete the following steps:
1) On the Home screen, go to Options > Screen/Keyboard.
2) In the Trackball or Trackpad section, click Horizontal Sensitivity or Vertical Sensitivity to change the sensitivity level.
3) Press the Menu key and select Save. The new sensitivity levels are saved.
A higher sensitivity number indicates a higher sensitivity level for the trackball or trackpad.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer.
In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
Try to re-install the BlackBerry Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.I hope this information will be helpful to you

Nov 19, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Trackball will not go down. Pearl 8100

It has been in my experience with the 8100 that if you can't scroll a certain direction, there was debris on the roller preventing it from registering the roll. Turn the phone off, press down on the track ball (as if to press a button) roll the ball down (in your case). This may help dislodge whatever debris is caught in the roller. It has worked for me several times. You may want to try and clean the trackball as well with some rubbing alcohol and a q-tip.

If it were a software problem, then I would imagine you turning off the phone (battery pull) would clear this up anyways.

Best Regards,

Sep 02, 2009 | RIM BlackBerry Pearl 8100

2 Answers

Rollerball only up not down

Sometimes the trackballs get stuck from pressing too hard and putting it slightly out of alingment, or grime. The first thing to try is to put slight pressure on the silver ring around the trackball and make sure it is seated properly as they sometimes pop out of the joint. You can put pressure on it with your fingernail or use a small screwdriver, and apply gentle pressure on the North, South, East, and West area of the silver ring. Then try rolling the ball around back and forth to get it centered. If that doesn't fix the problem then you might try cleaning. It sounds difficult but it isn't.

To Clean:

1. Using either your fingernail or tiny glasses repair screwdriver pry off the trackball faux chrome plastic cover. Do this gently and very carefully, it's lightweight plastic so you don't want to break it.

2. Under the silver cover you will see the white plastic housing the ball sits in, this is the trackball assembly. Look for lint and other grime around the outer edge of your trackball assembly. Also write down how everything looks to help you remember when you put it back together.
3. Carefully pry up the small metallic retaining clip that sits over, and holds the trackball assembly in place. Be very careful with this ring, it's very small and you wouldn't want to lose it. Also, this clip bends pretty easily, make sure you don't bend or distort the piece.

4. Remove the trackball assembly. If you use a magnetic tip screwdriver you can place the tip on the assembly and it will attract the magnetic rollers.

5. Put the trackball assembly in a safe place while you work. Note the metal tab appears to be pointing down, this is the side that should be towards the keypad, or lower half of the phone when putting it back together.

6. Get some alcohol and a Q-tip. You can also use canned air if you have it (I used blow dryer on cool and low setting).. Use the air on the phone and then swab the internals with your Q-tip. You should have a small amount of alcohol on the Q-tip, do not soak it! Then hit the internals with the canned air one more time to get rid anything that was dislodged by the swabbing, and dry any residual alcohol. Also swab the trackball assembly itself, and hit it with the air to dry.

7. Reassemble the trackball unit. Place the assembly in with the two side tabs on the left and right, put the bottom of the assembly with the tab pointing down. Then place the small metal retaining clip into place with the tabs to the top and bottom. Gently press this into place with your screwdriver tip and you will feel it click.

8. Final step. Place the faux chrome plastic trackball housing over the assembly with the tabs facing left, right, and down. Gently press this into place with your thumbnail. It is best to put the bottom tab into place first and then press. On trial and error I do not recommend using the screwdriver to push this into place as you may scratch the plastic.

Hopefully this put everything clean and back into alignment. If your trackball has something wrong with one of the parts you can buy a little replacement trackball kit. Good luck!

Aug 06, 2009 | RIM BlackBerry Pearl 8100

2 Answers

My trackball on bb 9000 won't move down

good luck.
if you can get the part -- its a trackball assembly btw not just the ball itself
you press down on the silver ring around the ball and turn, the cover will fall out. use a small probe and lift the assembly out.
many times there's fuzz in there -- check it out before you buy a new assembly

Jul 23, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Trackball gets stuck on BB 8100 Pearl

You can actually pop the trackball out and clean it and the sensors. remove (gently) the silver ring around the ball. if you break it you can buy new ones cheap.. it just snaps in to place. then the ball will fall out and you can take a q-tip and rubbing alcohol and clean it.

Jul 21, 2009 | RIM BlackBerry Pearl 8100

3 Answers

The ball won't scroll down

Pop the ring around the track ball out with a small blade or your finger nail. Three double prongs hold it in place (bottom and both sides, none on top). Turn device over and gently tap the back. Track ball will release once ring is removed. At this point you can view the track ball and see exactely what is causing the block. Clean if needed with q-tip or remove lint/debris/etc... Just did this with my 8830. Working perfectly now. - {would not scroll down at all prior to}

Nov 25, 2008 | RIM BlackBerry 8800

1 Answer

Pearl roller ball

It might be a case where the track ball has some dirt or debris underneath it. First, turn the device off. Next, press down firmly on the track ball while at the same time rolling it in every direction. Hopefully that will knock loose any debris. Another tip to try is to wet your thumb with a little water and do the same thing.

If those two options don't work, you may try taking out the track ball and blowing out the slot with some compressed air. Below is a link that shows how to remove and clean the track ball:

Oct 03, 2008 | RIM BlackBerry Pearl 8100

7 Answers

Blackberry rollerball

Hi guys I have the solution. I think all your trackballs are stuck. If you cant move it, take the silver ring off with a knife, take off the trackball and put rubbing alcohol on it wth a Q - tip until it works. Can some1 help me? My problem is titled My blackberry pearl wont load up.

May 16, 2008 | RIM BlackBerry Pearl 8100

11 Answers

When i am pressing my track ball its not responding

Get a sheet of paper or a pad of paper, put your cell upside down so the rollerball is touching the paper... Rub the phone on the paper quite vigerously. This has been a problem for me with many pearls - there is some dust / dirt lodged under the ball which stops it behaving the way it should. You may need to do this in all directions.

Mar 28, 2008 | RIM BlackBerry Pearl 8100

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