Question about HP Photosmart C3180 All-In-One InkJet Printer

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Can't install drivers for Vista Home Premium

Have gone to HP's website and downloaded and tried to install there fixes for Vista. However after more than three weeks of HP's help, I am no closer to a solution.

I receive a Fatal Error during the installation:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. Please go to http://www.hp/com/support for troubleshooting information about "Fatal Error" and "MSI.dot4wrp.01"

This error message is followed by another message:

"C\Users\UserName\AppData\Local\Temp\7zS217.tmp\setup\hpzmsi01.exe" -m do...

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  • dlitt Jan 12, 2009

    First, thank you for your response to this problem. I have CCleaner installed along with RegistryBooster. I have used CCleaner to clean the registry, but not RegistryBooster which presents many more registry problems than CCleaner. I did delete a couple of keys related to HP (which were listed in RegistryBooster but not CCleaner) using RegEdit.



    Here is a more detailed accounting of the error I've been encountering which HP has not been able to help me fix.



    MSI.dot4wrp.01

    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.



    Further,

    Error Situation Code: 04766427

    Now Launching=X:\hpzmsi01.exe -m dot4wrp.01 -I XXX -f

    X:\CIOUM32.msi failed with return code 1603

    MSIInstall() failed with 1603

    Exit code=1603

  • jadeja_mp May 03, 2009

    I have the same problem with HP Photosmart C6183 All-In-One InkJet Printer. I am using Vista Ultimate. I have search through the net all possible ways but no use. Problem remains same after all.


  • Puneet Jain
    Puneet Jain May 11, 2010

    The error are related to dll files and registery..
    Let me know which registery tool and other utilities present on your PC.

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  • 90 Answers

I would suggest you to go for restoring the system to a good known configuration.
Do a System Restore..
Otherwise more info on such issues can be get on Microsoft Article:
http://support.microsoft.com/kb/908267

Posted on Jan 12, 2009

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