Question about Logitech Quickcam Chat Webcam

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Unable to view each other via newly installed QuickCam

I recently purchased two new Logitech Quick Cam for Skype. The software was installed using the disk that was provided. I updated my drivers on line but the other person has not. We are both using yahoo Messenger that has all the updates installed. Prior to the new year we were able to view each other but the audio wasn't working. Now in Jan When when requesting the other person to view our webcam the screen that should display the other person remains black. We both receive a message that the other is viewing our webcam but we do not have video. We are able to view ourselves using the quickcam function to make a video.

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Try this and I have it for both Skype and Yahoo.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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