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Installed new dvd writer

My operating system is Vista Home Edition Pasario. I installed this unit as the primary master drive, my other burner went out. I installed the Nero disc that came with it and I can not get the burner to work correctly. The system reconizes it but the system freezes up when I insert a disc into the drive. Please help.

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  • Teri Crable Jan 08, 2009

    I appreciate the quick response, I have already done all the above. It is suppose to be compatible with Vista. I learned today from a co-worker that they had the same problem with their Vista and had to take it in to Geek Squad to have them get it running. Thanks again!

  • Teri Crable Jan 29, 2009

    Just wanted to post this. If anyone else encounters this same problem all you have to do is replace the cabling. This COMPLETELY FIXED MY PROBLEM.

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First of all Hello,

You need to make sure that you are doing the necessary things correctly. I will provide you with some necessary steps:

1. You mentioned Master drive? I am assuming that you might have a jumper problem. FIrst of all if you have an IDE cable and not SATA (Sata cables are usually red and narrow) you need to make sure that you are not conflicting any other devices hooked to the same cable. To play it safe look at the back of the burner and you must find 3 jumper positions (SL CS and MA) . Switch it to CS

2. Also make sure that if the "other drive went" unplug it completely from the back as this might cause conflicts. The computer might be still detecting your old drive so there are such conflicts in programs like Nero etc.

3. Now try again once you did the above steps. If you're still having problems try the other jumper position as you did not specify if this burner was on the same cable with another device (but CS should work).

4. Also uninstall any other software that was specific to your old drive as SOMETIMES it might cause problems. Things such as ASPI drivers etc.

If still you are having problems and the device still getting stuck it might be that the drive is faulty or it is incompatible with the computer you have. If so it should be replaced with another brand or so from your supplier.

I hope that this solution was of help to you.

Cheers

Posted on Jan 07, 2009

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