Question about GoVideo Go Video VR3840 DVD Recorder/VCR

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DVD recorder no longer acknowledges pre-recorded or blank DVDs

The DVD recorder does not acknowledge DVDs when inserted. Get an error message and the DVD door opens. This happened last week when I was recording. Will not accept pre-recorded DVDs either. Get the error message and the DVD ejects.

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  • greg_heilman Jan 07, 2009

    Is the disk cleaner to clean the DVD recorder?

  • greg_heilman Feb 02, 2009

    Hello I got a disk cleaner but did not resolve the video issue. The DVD player does play CDs ok.

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1 Answer

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  • Master
  • 837 Answers

Have you tried a disc cleaner yet?

Posted on Jan 07, 2009

  • Jay Glendenning
    Jay Glendenning Jan 07, 2009

    Yes .. you may have a dirty "eye" and it is not seeing any valid disc in the recorder that is why it is rejecting/ejecting

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Since it went into "disk recovery mode" it now will not play dvds


Got the same problem. Happened 2 months after guarantee expired. **** machine. The only good thing is the harddrive and that is made by HITACHI not Panasonic! I go Sony next time. Panasonic quoted £200 plus to fix the problem. I only paid £220 when I bought it new.

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try using a CD-R or a CD+R they are diffrent formatts its the same for dvds i had that problem with mine

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Disc error message when load DVD


Are you loading to play or to record?
Commercial DVDs should play.
DVDs for recording may not be recognized by your drive. First make sure that the disc is blank. You must insert a blank disc of the proper format: DVD-R or RW, DVD+R or RW. Even with the proper format, some brands may not behave the same way as other brands.

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The unit is saying that its an "Un-format disc" problem. Is this the only error code you are getting? Also, what types of DVDs are being used? As in, DVD-R DVD-RW DVD+R DVD-RW and what speeds? 1x 2x 4x 8x 16x?

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1 Answer

Disc Error Message


THESE UNITS HAVE SOFTWARE ISSUES. THE ONLY WAY TO HAVE IT FIXED, IF "IT IS THE SOFTWARE" IS TO HAVE IT SENT TO SONY FOR SOFTWARE UPGRADE. THE UNITS USE UNIX AND THE CODE IS NOT OPEN.
PER TO WHAT SONY SAYS YOU NEED TO.
Please send the unit to Sony Service Center for upgrade.
1001 Technology Drive ( PCSC)
Attn: Materials/Door 27H
Mt Pleasant PA 15666
Or
Sony Electronics (LCSC)
10227 crossroad loop, suite C
Laredo, TX-78045

DON..

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i would say for some reason your dvd player is not compatible from now on with that brand of blank dvd!


get the firmware update from the brand website all you do is download the file burnit on a cd and put it in the dvd player should fix most and eventual problems

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2 Answers

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OK. Finally "solved" this problem. You must use the brand name "Maxell" DVD disks, 2x or 4x (maybe 8x). Do not use variable speed disks (e.g. 1x--4x) or 16x. Walmart carries these!

The DVR -RW 2x finally got mine to record. I didn't think this would work, but it did. I am still experimenting with it. Had to download (free) VLC player to get it to play on my computer. Works fine in other DVD players.

Credits to the Sears' repairman, the guy at F., and my patience!

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